Quality Assurance Analyst
Resume:
SHARON BENENSON
Richmond, Virginia 23222
**********@*****.***
http://www.linkedin.com/in/sharonbenenson
Summary
• Over six years experience as Test Analyst / Business Analyst / Systems Analyst in the health insurance industry.
• Reviewed and analyzed documentation for system and user needs.
• Created and executed test cases and test scripts based on user requirements and functional design.
• Managed, documented and validated defects using ClearQuest and Test Director.
• Extensive knowledge of unit, system integration, user acceptance, regression, positive and negative testing.
• Skilled as liaison between internal users of software and technical staff.
• Extensive experience working on cross-functional teams during testing events.
Technical Skills
Operating Systems: Windows (98 / XP / 7), IBM Mainframe, IMS
Software: Sharepoint, Internet Explorer, Microsoft Word, Excel, Outlook, Powerpoint, Access
Testing Tools: Mercury Test Director, Rational ClearQuest
Methodologies: Capability Maturity Model Integration (CMMI), Waterfall, Lean, Agile
Professional Experience
SUNTRUST BANK
Glen Allen, Virginia
CAT Analyst 12/11-02/12
Supported the CAT team in developing the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and process knowledge. Identified all necessary business use cases from requirements and conducted customer acceptance testing. Actively managed the resolution of defects and updates in Sharepoint.
ANTHEM BLUE CROSS & BLUE SHIELD,
Richmond, Virginia
UAT Business Analyst II / I 02/08 – 04/11
Supported the UAT team in developing the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and process knowledge. Identified all necessary business use cases from requirements and conducted user acceptance testing. Actively managed the resolution of defects and updates in Rational ClearQuest.
• Transitioned front end paper claims processing smoothly from one outside vendor, HOVS, to another, SourceCorp, with increased productivity and improved quality.
• Tested three Blue Squared (B2) and three InterPlan Teleprocessing Services (ITS) releases leading to enhanced operations and increased efficiencies.
SHARON BENENSON
Benefit Structure Analyst, Sr. 01/07-02/08
Performed integration testing of medium to complex components of information systems that support business operations. Verified that all business rules were satisfied before application was promoted to User Acceptance Testing and later into production. Verified that all fixes resolved the defect originally reported. Identified and reported defects using ClearQuest.
• Eliminated 15 front end HIPAA edits to transition from a legacy gate to an Enterprise gate.
• Verified that paper claim mapping to 837 electronic format worked correctly to bring entire Central Region into alignment.
MARS Project Team Member 08/04 – 01/07
Researched and analyzed feasibility of MARS virtual claims processing scenarios. Modified existing scenarios to gain accuracy or additional throughput. Documented detailed business and technical requirements to create new MARS scenarios. Created test claims and test case matrices. Validated claims for unit, system and user acceptance testing and in post-production. Utilized CMMI, Microsoft Word and Excel documents. Facilitated business meetings. Identified and reported defects using Test Director.
• Achieved significant improvements year after year in system auto-adjudication of Virginia production claims with the Multiple Adjudication Resolution System (MARS).
• Produced high customer satisfaction scores tracked directly to standardized MARS processing scenarios.
Education
Business Analysis Certificate, University of Colorado
B.S., Business Administration, Virginia Commonwealth University
Professional Development
• Lean IT: Fundamentals of Rational Quality Manager, 2010
• Using the Root Cause Analysis (RCA) Toolkit, 2010
• CBAS--What Every BA Needs to Know About UAT, 2010
• ClearQuest Rational Tool Overview, 2009
• Introduction To CMMI & QMS, 2005
• Training For Anthem Process Area, 2005
• Requirements Development Management, 2005
• Configuration Management, 2005
• Quality Assurance, 2005
Civic Contributions
Hands On Greater Richmond, Volunteer, 05/11 to present
Professional Association
International Institute of Business Analysis, Central Virginia Chapter
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