Customer Service / Billing

Michelle Manders___________________________________

*** *********, ************, **. *****

Phone 770-***-****

Cell 770-***-****

Email ***************@*******.***

SUMMARY: Licensed Certified Nursing Assistant and CPR/First Aide certified. Excellent organizational and communication skills. Blending my human resource background with my nursing skills will give me an advantage in dealing with the personal needs of the client, as well as their family. Dedicated, loyal, and conscientious of the needs of others. Having a strong compassionate personality along with exceptional problem solving skills will help in working with what’s best for the client. Able to work well independently and as a team player, who always puts the needs of others first.

Experience:

CNA

August 2008- Current

Pine Knoll Nursing & Rehab Center

*All activities of daily living

*Grooming, bathing, ambulating, transfers, rom, feeding, incontinent care.

Accounting and H/R Director

Office Manager

July 2000-March 2008

KNL Enterprises Inc., Atlanta Ga.

* Handled all aspects of payroll

* Managed health, life, and dental insurance plans

* Certified and managed workers compensation

* New Hire orientations/exit interviews

* Total management of company 401-k plan, including reports

* I am Hippa Compliance certified, attended monthly seminars

* Managed daily functions of accounting department including

AR/AP, collections, and accounting personnel

* Liason for Compunet account

* Approved all new customers and verified credit history

* Managed all banking, daily deposits, online bill payments

* Reconciled bank statements monthly

* Weekly check run for vendors and managed cash flow

* Initiated all lease agreements for office equipment

* Inside Sales/calling new customers for Transportation Dept

Billing/Dispatch

Aug 98-July 2000

Hub City Atlanta , Atlanta Ga

* Entered all freight loads into system for dispatch and billing

* Retrieved all proof of deliveries for billing purposes

* Dispatched all calls to the operations managers

* Handled collections on accounts over 45 days old

* Reconciled all accounts for the transportation side

* Handled all credit checks to set up new customers & vendors

* Kept vendor records current including insurance and bonds

Education/Certifications :

1985- Graduated McMinn County High School

1988- Licensed Cosmotologist/Bobbies School of Beauty Arts

1998- Excel and Word certified

2002- Quickbooks Seminar/ training

2005-2007-Hippa Compliance Seminar/ certified

2006- Quickbooks Pro, Microsoft Suites, AS 400, Dr. Dispatch Trucking

2008- Assured & Associates, licensed, Certified Nursing Assistant

2008- CPR & First Aide Certified

References:

Jean Marie Jones- 423-***-****

Carolyn Champion- 678-***-****

Christy Grimes- 678-***-****

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