Office Coordinator. Hotel Management Associate Degree Graduate
Resume:
OBJECTIVE
To obtain a career as a Supervisor for Ritz Carlton Hotel in Toronto. I’m a well-organized individual with a track record that demonstrates a strong dedication to giving the best customer service. Proven relationship builder with interpersonal skills with a strong attention to detail.
EDUCATION
Hotel Management Associate’s Degree - George Brown College
School of Hospitality and Tourism Management. Toronto, ON
Graduated with Honors
WORK EXPERIENCE
2011-Present Stitchy Lizard Embroidery and Promotional Items: Office Coordinator. Toronto, ON
• Run and Organize the showroom office as well as the warehouse
• Supervise, train, and delegate tasks to production staff
• Daily shipping/receiving/and tracking duties
• Purchasing Garments and Items from our Suppliers and Vendors
• Accounts Payable and Accounts Receivable duties
• Answering the General phone line and directing clients to the appropriate salesperson
• Maintaining the levels of Stock in the warehouse
• Maintaining the Catalogues and Filing system for the showroom
• Answers incoming emailed quotes if a Sale’s Representative is away
• Any and all other office duties as assigned
2007-2011 Artik Screen Printing and Promo Items: Customer Service Representative/Account Manager. Toronto, ON
• Provided superb Customer Service to clients via face-to-face, telephone, and email
• Supervise, train, and delegate tasks to production staff
• Produced great Customer Service Skills in a fast paced and high pressure environment
• Efficient production scheduling for client orders of Promo products
• Demonstrated great decision making and great Problem Solving Skills when needed
• Responsibilities include daily e-mail/phone correspondence, accurate order management, supply chain management, while following-up orders and collection on accounts as required
• Assisted the A/R and A/P department on an as needed basis
• Handled Cash and Credit Cards on a daily basis and processed payments for orders
• Assessed client needs, identified sales opportunities and promotional items to increase sales
• Built and maintained strong relationships with clients to streamline work and production time
• Correspondence with suppliers and third party vendors to ensure arrival or raw materials
• Shipping and Receiving duties as needed. Also cleaned and stocked products
CO-OP WORK TERM
Assisted and Shadowed the Food and Beverage Managers at the Marriott Bloor/Yorkville
3 month period.
CERTIFICATIONS
Smart Serve Certified
Emergency First Aid and CPR Level C Certified
REFERENCES
Reggie Berrigan - Manager of Artik
**********@*******.***
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