Quality Assurance Sales

Debra Jo Heaton

E-mail: *************@*****.*** Phone: 513-***-****

Area of Expertise

• Company recognition for retention and employee satisfaction. Assist to hire right person for position by reviewing resume, interview, train, and support.

• Development and evaluation of programs and events

• Result Driven Coach and Mentor for recreation associates to ensure programs of interest at communities and ensure following company standards.

• Passion and team attitude to lead initiatives

• Multi- tasking within multi-site experience

• Public speaking and presenting

EXPERIENCE:

Atria Senior Living Inc. Sept. 2001-2011

Divisional Engage Life Program Director Nov. 2004-2010

• Initiated and implemented the introduction of Engage Life to Atria regional team and Activity Directors across the United States.

• Provide ongoing support, training, resources and coaching to Divisional Regional Teams and community Engage Life Directors.

• Support of Engage Life through meetings, conference calls, site visits, individualized coaching for effective problem solving techniques.

• Ensure policies and practices, standards of Quality Assurance and Customer Satisfaction are in place with ongoing support.

• Provide oversight to community newsletter and calendar development.

• Interview Engage Life Directors candidates for assigned communities.

• Delegated and supported community outreach projects

• Prioritized for 80% travel to accommodate multi site visits for 36 communities in six states

• Conduct ongoing continual learning and professional development opportunities for Engage Life Directors.

• Implement and execute national Engage Life programs by assigned deadlines.

• Understands competition in assigned markets and competitive points of difference. Grow “Aging Your Way” concept and continue to grow innovative active aging to rebrand image.

Activity Director 2002- 2004

Atria Senior Living Inc.– Northgate Park

• Assessed interests of residents to create, plan, develop, and implement a variety of programs focused on their interest, providing active aging lifestyles

• Positive attitude and enthusiasm with seniors, families, and staff

• Community outreach to various organizations to partner in projects.

• Created and lead Umbrella Drill Team for Sharonville Senior Center

• Coached Atria Resident chair volleyball team

• Led on national calls on the USO project, raised $2800 for USO care packages for our troops from Northgate Park Community.

Community Sales and Marketing Director September 2001- 2002

Atria Senior Living – Mallard Cove

• Develop and close leads utilizing personal appointments, phone/ mail

• Tour community

• Grow referrals with visits, presentations and outreach

• Maintain and grow data base

• Communicated with staff regarding first impressions, tours, and information regarding current specials, rooms, etc.

Director of Community Relations January 2000- Sept. 2011

Sunrise Assisted Living – Kenwood

• Responsible for sales, public relations, advertising, networking, referral sources, tours, educating seniors on retirement living.

• Report and complete sales transaction

• Update and inspect inventory

• Maintain budget for events, collateral, contests, etc.

• Trainer for two communities with new Director of Community Relations

Accomplishments

BS degree in Recreation Administration and Leadership, University of Wisconsin-La Crosse

90 Hour N.A.A.P./N.C.C.P. Certification University of Cincinnati

Regional Atria Award for “Best Overall Employee Satisfaction” Long Island

Regional Atria Award for “Best Overall Financial Performance” Long Island

Regional Atria Award for “ Best Overall Customer Satisfaction “ Long Island

National Atria Award for 2nd. Highest score for Best Employee Customer Satisfaction support

Speaker at the Council of Aging Seminar on the Topic “Innovative Range of Motion”

Speaker/Panel Discussion at New York Assisted Living Conference

Assisted David Dworkin in certifying Conductorcise in the West Division and Alzheimer Conference

Certified “Best Friends “ dementia Train the Trainer 2009

Deacon Calvary Lutheran Church

Contact this candidate