Manager Sales

Mohamed A. Hamou

PO Box ****

Columbia, MD *****

Tel 804-***-****

Email *******@*****.***

Relevant Experience

IntellaTutor Atlanta, GA Current

Provides individual and small group tutoring to students

Assist students in improving academic achievement by meeting with them on a regular basis to clarify learning problems and work on study skills.

Reviewing class material, discussing the text, predicting test questions, formulating ideas for papers, or working on solutions to problems.

Medical Interpreter Stops Inc. Richmond, VA June 2010 - Current

Provides interpretation during examinations, tests and treatments in an effective and courteous manner

Assists health care workers in telephone contact with family members and follow-up contact with patients after treatment

Writes clear and precise patient instruction in the patients language under the direction of the health care worker

Acts as a cultural broker for patients and providers

Arabic Language Instructor Cairo, Egypt for more than 15 years

Teaching native and non- native children and adults to read, write and speak Arabic. This involved testing language skills to access their skill level. Once the language skill level is determined, strengthening the students grammar skills, writing skills and ability to communicate Arabic verbally.

Additional Experience

Assistant Manager FedEx Kinko’s Columbia, MD Jul. 2006 – April.17

In the absence of the center manager, lead major center business unit, which involved managing customers, team members and operational issues.

Interviewed job applicants, complied with all company hiring policies and assists with the hiring of team members.

Planed, organized and directed the activities of up to fifteen assigned team members.

Evaluated the efficiency and productivity of assigned team members by establishing performance standards and objectives and conducting regular performance appraisals.

Assisted team members in goal setting and skill development.

Provided feedback on disciplinary actions and administered Positive Discipline

Set priorities of customer projects.

Assisted with review and transmission of payroll.

Ensured that the center has the necessary supplies, equipment and inventory.

Set staff schedule.

Complied and enforced company established policies.

Maintained company logs.

Assistant Manager Yum Brands Hanover, MD Jan. 2003 – Jul. 2006

Maintained fast, accurate service, positive guest relations and endured products were consistent with quality standards.

Ensured Occupational Safety & Health Act, local health and safety codes, and made sure company safety and security policy was met.

Assisted Profit& Loss management by following cash control/security procedures, maintained inventory, managed labor, reviewed financial reports, and took appropriate actions.

Assisted Restaurant Manager in recruiting, interviewing and hiring team members; conducted performance appraisals, took disciplinary action, motivated and trained employees.

Ensured food quality and 100% customer satisfaction.

Ensured complete and timely execution of corporate & local marketing plans.

Manager Radio Shack Pikesville, MD Jul. 2001 - Nov. 2002

Responsible for store operations that increase sales and profitability during a two year period

Trained and developed staff’s sales skills to attain store goals.

Handled customer as well as employee satisfaction issues.

Delegated variety of tasks to employees and confirmed their completion.

Confirmed employee understanding and adherence to company policies and procedures.

Organized and lead weekly staff sales meetings to introduce new products and promotions in support of sales goal attainment.

Opened and or closed store, prepared daily and weekly cash reports, deposits and payroll.

Attended periodic Manager’s trainings and meetings.

Technical Skills:

Proficient in Windows MS Word, MS Excel, PowerPoint, MS Out Look, PDF and ACESS.

Language Skills:

Proficient in Arabic writing, reading and speaking

Other Experience:

Sales Representative Elnosor Group Cairo, Egypt 1995 – 1995

Route Salesman Al – Kadian Marketing Khamis Mushayt, S, Arabia 1990 – 1996

Education:

Completed 2 year certificate programs in Accounting and Commerce at El Manial Institute, Cairo, Egypt 1988.

(HCC) different semester. Archiecture major, Maryland U.S.A 2007,08,09

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