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Customer Service Quality Assurance

Location:
United States
Posted:
August 24, 2012

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Resume:

Deanna M. Switenko**** Claybourne Ct, summerville sc 29485

609-***-**** objectiveHigh energy, self-motivated individual with a strong desire to excel in a new location. Experienced in many areas of customer service, marketing, and accounting in a large cooperate environment. Functional summaryFive years experience at a major foodservice distribution center. Experience as a contract coordinator, Marketing/SIS and Customer Service. Also, two and a half years experience at Triman Industries as a Quality Assurance Inspector . Inspecting part for our United States Defense Supply Centers. Summary of qualifications

Taking customer orders, and trouble shooting complaints.

Preparation, processing, and filing of written agreements

Contract creation and updates.

Implementation of all vendor and internal deviations within the contract system

Monitor and audit contract compliance (drop size requirements, tier alignments, etc.)

Maintenance of division contract database

Resolution of items on bill back opportunity report

Review items on weekly Rebill & Adjustment report

Download and dispersion of expiring deviations reports

Rebate program tracking and payout calculation

Price change reports

Contract setup for food show special pricing

Daily monitoring of potential for mid-cycle cost increases

Resolution of pricing issues (run reports, write credit/debits, communicate with sales force)

Includes management of street rebate program tracking, payout requests, and documentation

Assist with margin activities as related to sales within each segment

Employment

US Foodservice - Philadelphia Division

2285 High Hill Road

Bridgeport, NJ 08014

Oct 2005 to Dec 2010

Contract Coordinator

SIS / Marketing Coordinator

Customer Service

Triman Industries, Inc.

1042 Industrial Drive

West Berlin, NJ 08091

Scanner

Quality Assurance Inspector

Packer EducationClass of 2000

Edgewood High School

10 Coopers Folly Road

Atco, NJ 08004ReferencesMarketing Manager Carolyn Lutz - US Foodservice 856-***-****

Contracts Manager Theresa Chinchillo - US Foodservice 800-***-****

Office Manager Kathy Lester - Triman Industries, Inc. - 856-***-****



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