Manager Training

Kathy M Vernier

*** ********* **** #***

Staunton, VA 24401

Phone: 540-***-****

******@*****.***

Employment History

Director AS/400 Computer Operations

**/**** - ******* *****-******* Christian Marketing Services Harrisonburg, VA

• Manage all aspects of office including, budgeting of equipment, office staff, files, reports, and daily operations.

• Train personnel / users in all aspects of computer usage.

• Analysis and design of information services internal project management and client billing systems. (IBM AS/400 System and network PC Servers)

• Coordinated development and utilization of IS Help Desk.

• Responsibilities included analyzing, managing, and processing external and internal client IT requests, coordinating those into a central database using MS Project and MS Access.

• Operate and maintain computer equipment hardware, software including analysis on current) software, various hardware, observe demonstrations on choosing new equipment for WPD. (IBM AS400 System & Network PC Servers)

• Working with other departments to gather specifications and requirements in order to develop an information services management system that allowed IT staff to work more efficiently resulting in the production of accurate billing cycles for external clients.

• Analysis of office staff, phone systems, Xerox machines, computer operations maintain office files and create new ones as necessary, manage supplies, create and maintain reports via manual files and virtual files via AS/400 computer system.

• Start and complete projects for bid as requested by President/CEO of company. Responsible for maintaining smooth running of office and personnel. Semi-annual and annual reviews of office employees, including monthly reviews of part-time staff.

• Hiring and firing of staff as necessitated.

Distribution Center Computer Operations Supervisor

07/1995 - 05/1996 ARIS-Isotoner -Division of Sara Lee, Inc. Greensboro, NC

• North Carolina Distribution Center Plant / (IBM AS/400 System & Network PC Servers)

• New IBM AS/400 computer systems setup, training, and documentation for PKMS warehouse management software.

• Coordination and communication with New York Corporate offices in order to facilitate an orderly and prompt transition of Isotoner merchandise to the new Greensboro distribution center from New York and the subsequent shipping of that merchandise utilizing computer resources.

• Responsibilities included all aspects of the computer department operations; attached peripheral devices, security, disaster recovery, documentation, training, and 24 / 7 support for GATX and Aris personnel, supervised Sara Lee inventory control audits and provided inventory control desk support

.

Kathy M Vernier

107 Waterford Loop #306

Staunton, VA 24401

Phone: 540-***-****

******@*****.***

Distribution Center Computer Operations Supervisor

08/1994 - 06/1995 Best Buy Company Staunton, VA

• Eastern United Stated Distribution Center / Training and Development Analyst (IBM AS/400 System & Network PC Servers)

• New IBM AS/400 setup and configuration. Backup for department manager responsible for learning Best Buy Warehouse Management System (WMS) and Exeter software, subsequently documenting and training other computer operators and end users in this software.

• Configure and troubleshoot Intermec / Teklogix RF infrared scanner systems used in warehouse.

• Setup backup and recovery strategy. General user training and printer / system troubleshooting.

• Designed, created and maintained various operations logs, run guides and documents using and converting manual systems into MS Word, MS Excel and MS Windows.

Assistant Manager Computer Systems Operations/Analyst

07/1989 - 01/1994 Express Services, Inc. Oklahoma City, OK

• Performed / developed training for systems operators during the conversion from IBM S/36 to IBM AS/400 & LAN network.

• Executed payrolls for 250 franchises including 941’s and all W2’s for 130, 000 employee's, via remote PC's on a WAN to AS/400 system.

• Developed department training methods and documentation, utilizing time/motion studies and general observations of user time/management.

Computer Systems Operations/Analyst

02/1989 - 06/1989 Farm Fresh, Inc. Ponca City, OK

• Computer Systems (IBM AS/400 Systems (2), IBM S/38, IBM S/36’s (6) Remote Systems) Operate and maintain all systems and attached devices.

• Maintain APPC Communications between systems.

• Worked as user liaison to ensure problem resolution.

• Maintain backups for all systems on tape and diskettes.

• Print, burst, and distribute reports.

• Responsible for keeping operation run guides (documentation) and procedural standards current.

• Track and inventory computer supplies.

• Run and maintain (6) remote S/36’s using PC's and dial-up lines.

Education History – Associates Degree

06/1985-1987 Institution Course of Study

Purdue University Computer Science

(Calumet Campus)

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