Office Assistant/AR

HELEN JORDAN

***** ******* ** • Missouri City, Texas 77459 • ********@***.*** • 281-***-****

QUALIFICATIONS SUMMARY

Front Office professional offering 5 years of customer service. Strong problem solver who readily adapts to change. Time management and organizational skills allow me to juggle multiple priorities and tight deadlines without compromising quality

• Appointment scheduling.

• Answer multi-line telephone to screen, forward and take messages.

• Updating customer’s information in the computer

• Hear and resolve complaints from customers.

PROFESSIONAL EXPERIENCE

Seattle Air Cargo- Burien WA 98126 6/08 to 8/09

Office Assistant/ Accounts Receivable

• Answered phones

• Transferred calls to the correct department

• Created billing invoices

• Applied payments to past due accounts

• Created weekly totals on excel

• Fax requested documents

• Did light collections

• Created accounts for new clients

• Updated client’s information

• Helped dispatch when needed

• Helped A/P when needed

• Checked driver logs

• Helped A/P with bank deposits

• Greeted Clients

• Data Entry

Our 365 Portraits-Renton, WA 98005 8/07 to 6/08

Photographer Manager

• Scheduled in-home photo sessions

• Answered inbound calls and directed them to the correct person.

• Managed two photographers in Oregon and Vancouver WA.

• Helped train new employees that worked with me to schedule customers with photographers

• Routed photographers from the farthest to the closest to make sure that they got to their appointments on time

• Updated customer information in the computer

ER Solutions- Renton, WA 98005 4/05 to 10/06

Bill Collector

• Answered inbound calls for my department

• Called customers on past due accounts

• Set up payment arrangements for those who needed it

• Processed payments over the phone

• Data Entry

• Helped with skip tracing

• Worked on business accounts that where past due

Ross- Seattle, WA 98118 02/03-06/03

Retail/Sales Associate

• Helped customers find items they were looking for

• Helped in stockroom when needed

• Worked at cash register when needed

• Worked in the fitting rooms

• Did recovery when store closed

Education

SSCC High School (Upward Bound) 2001-2003 - West Seattle, WA 98126

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