Customer Service High School
Resume:
JAMES K. HAGEN SR
LAS VEGAS, NV 89103
Home 702-***-****
Cellular 702-***-****
Fax 702-***-****
**********@****.***
PERSONAL STATEMENT
FOR 45 YEARS HAVE WORKED WITH THE PUBLIC. FROM THE US NAVY VIET NAM WAR HONORABLEY DISCHARGED 1965,RETURNED TO SCHOOL RECIEVED HIGH SCHOOL DIPOMA AND SOME COLLEGE CREDITS. FIRST JOB PACIFIC DRIVE IN THEATERS FROM 1965 TO 1971 AS A THEATER MANAGER. SOME FAST FOODS FORVER 25 YEARS ON AND OFF AS ASST MGR. 6 YEAR AS IRS REVENUE OFFICER AND 17 YEARS AS CASINO SLOT ASST MGR. FOR LAST 4 YEARS TAXPREPARER.
SUMMARY OF ACCOMPLISHMENTS
* WORKED AS REVENUE OFFICER WITH US TREASURY (IRS) RECIEVED 4 AWARDS ONLY LEFT BECAUSE WIFE TOOK JOB IN NEW CITY
* CASINO BUSINESS 17 YEARS FROM A SLOT FLOORPERSON TO ASST SHIFT MGR.
* AWARDS AND CERIFICATES FROM IRS AND JACKSON HEWITT TAX SERVICE
* ON THE JOB TRAIN IN ALL AREA'S I LEARN BY DOING NOT BY SCHOOLING AS MUCH
EXPERIENCE
TAX PREPARER - 2010 - 2012
JACKET HEWITT, LAS VEGAS
* PREPARED TAXES FOR INDIVIDUALS FEDERAL AND STATE,CUSTOMER SERVICE AND MONEY HANDLING AND BANKING AND ACCOUNTING
* 12 WEEK SCHOOLING FROM OCT 2008 TO DEC 2008,CERTIFIED EACH YEARS
* 45 YEARS WORKING WITH THE PUBLIC AND 8 YEARS UNDERSTANDING TAXES
* ON GOING EDUCATION IN PREPARING TAXES
PHONE TECHINCAL SUPPORT - 2009 - 2010
SITEL/SONY, LAS VEGAS
* CONTINUED CUSTOMER SUPPORT, WORKING WITH COMPUTERS
* 8 WEEKS OF ON THE JOB TRAINING AND SUPPORT
* TYPING SKILLS 65 WORDS PER MINUTE AND 10 KEY BY TOUCH
STOCK CLERK - 2009 - 2009
SALVATION ARMY/AARP, LAS VEGAS
* TOOK IN DONATION FROM PEOPLE TO PRICE AND STCK ON SELFS FOR DEPLAY, ON GOING CUSTOMER SERVICE
* LITTLE OR NO SUPERVISOR SELF STARTER
* THE IMPORTANCE OF DISPLAYING AND PRICING AND CUSTOMER SERVICE
PHONE COLLECTOR - 2007 - 2000
NEVADA PROFESSIONAL COLLECTIONS, LAS VEGAS
* PHONE TECHICKS AND COMPUTER SKILLS AND TRACING SKILLS AND MONEY HANDLING,
* PRIOR EXPERIENCE IN COLLECTION IRS
* COMPUTER SKILLS AND PHONE SKILLS AND CUSTOMER
ASST SLOT SHIFT MGR - 1991 - 2007
PLAZA HOTEL/GOLDEN NUGGET/RIVIERA HOTEL, LAS VEGAS
* TO SUPERVISOR SLOT OPERATION ON CASINO FLOOR, FROM TRAINING AND CUSTOMER SERVICE,SLOT MACHINE MINOR REPAIR,RADIO CONTROL,COMPUTER SKILLS,CUSTOMER DISPUTES
* STARTED OUT AT PLZA AS SLOT FLOOR PERSON AND CAGE CASHIER,AFTER ONE YEARS ADVANCED TO GOLDEN NUGGET AS MONEY RUNNER AND SLOT FLOORPERSON PAYING JACKPOTS AND FILLS FROM THEIR MOVED TO RIVIERA AS ASST SLOT SHIFT MGR.
* PEOPLE SKILLS CUSTOMER SERVICE IN ALL HOTELS AND CASINOS,TYPING,SLOT MACHINES KNOWLEDGE,MONEY COUNTING SKILLS AND ACCOUNTING
* LEARNING THE ALL PHASES OF SLOT OPERATIONS AND MACHINES FOR TRAINING AND USING DAY TO DAY
REVENUE OFFICER - 1984 - 1990
US TREASURY (IRS), SANTA ANA/OAKLAND, CA
* I WAS TO COLLECT BACK TAXES FROM BUSINESSES AND INDIVIDUALS, KNOW BANKRUPCY LAWS AND TAX PAYER BILL OF RIGHTS,GO TO BUSSINEES FOR PAYROLL TAXES NOT PAID ON TIME AND RESIIDENTS FOR COLLECTION
* WHILE TRAINING AT AUTOMATED COLLECTION DIVISION HELP OTHER AGENTS AND RECIVED 3 TIMES EMPLOYEE OF THE MONTH,ALSO CLEECTED $10,000,000.00 FROM DISALLOWED TAX SHELTERS.
* ON GOING EDUCATION TRAINING IN REVENUE COLLECTION 0F TAXES
* WAS ABLE TO PASS TEST TO QUILIFY FOR REVENUE OFFICER
EDUCATION
H.S., BUSINESS MGRT, Minor: 2.0 - 1972
GOLDEN WEST COLLEGE, HUNTINGTON BEACH, CA
GPA: 2.0, Major GPA: 2.5. APPLIED COLLEGE CREDITS TOWARD HIGH SCHOOL
SKILLS
* TYPING, 10 KEYS BY TOUCH, COMPUTER KNOWLEGE AND OPERATION,FAX MACHINES, COPIERS, CUSTOMER SERVICE, MANAGEMENT, COOKING,TAX PREPAIRING,MONEY HANDLING,SLOT MACHINES OPERATIONS
CERTIFICATIONS AND DESIGNATIONS
* TAX PREPAIRER CERTIFIED, JACKSON HEWITT, LAS VEGAS 2008 - 2010. CLASS ROOM TRAINING AND COMPUTER LEARNING ON GOING JAMES K. HAGEN SR
4430 SANDY RIVER DR, 27
LAS VEGAS, NV 89103
Home 702-***-****
Cellular 702-***-****
Fax 702-***-****
**********@****.***
PERSONAL STATEMENT
FOR 45 YEARS HAVE WORKED WITH THE PUBLIC. FROM THE US NAVY VIET NAM WAR HONORABLEY DISCHARGED 1965,RETURNED TO SCHOOL RECIEVED HIGH SCHOOL DIPOMA AND SOME COLLEGE CREDITS. FIRST JOB PACIFIC DRIVE IN THEATERS FROM 1965 TO 1971 AS A THEATER MANAGER. SOME FAST FOODS FORVER 25 YEARS ON AND OFF AS ASST MGR. 6 YEAR AS IRS REVENUE OFFICER AND 17 YEARS AS CASINO SLOT ASST MGR. FOR LAST 2 YEARS TAXPREPARER.
SUMMARY OF ACCOMPLISHMENTS
* WORKED AS REVENUE OFFICER WITH US TREASURY (IRS) RECIEVED 4 AWARDS ONLY LEFT BECAUSE WIFE TOOK JOB IN NEW CITY
* CASINO BUSINESS 17 YEARS FROM A SLOT FLOORPERSON TO ASST SHIFT MGR.
* AWARDS AND CERIFICATES FROM IRS AND JACKSON HEWITT TAX SERVICE
* ON THE JOB TRAIN IN ALL AREA'S I LEARN BY DOING NOT BY SCHOOLING AS MUCH
EXPERIENCE
TAX PREPARER - 2010 - 2010
JACKET HEWITT, LAS VEGAS
* PREPARED TAXES FOR INDIVIDUALS FEDERAL AND STATE,CUSTOMER SERVICE AND MONEY HANDLING AND BANKING AND ACCOUNTING
* 12 WEEK SCHOOLING FROM OCT 2008 TO DEC 2008,CERTIFIED EACH YEARS
* 45 YEARS WORKING WITH THE PUBLIC AND 8 YEARS UNDERSTANDING TAXES
* ON GOING EDUCATION IN PREPARING TAXES
PHONE TECHINCAL SUPPORT - 2009 - 2010
SITEL/SONY, LAS VEGAS
* CONTINUED CUSTOMER SUPPORT, WORKING WITH COMPUTERS
* 8 WEEKS OF ON THE JOB TRAINING AND SUPPORT
* TYPING SKILLS 65 WORDS PER MINUTE AND 10 KEY BY TOUCH
STOCK CLERK - 2009 - 2009
SALVATION ARMY/AARP, LAS VEGAS
* TOOK IN DONATION FROM PEOPLE TO PRICE AND STCK ON SELFS FOR DEPLAY, ON GOING CUSTOMER SERVICE
* LITTLE OR NO SUPERVISOR SELF STARTER
* THE IMPORTANCE OF DISPLAYING AND PRICING AND CUSTOMER SERVICE
PHONE COLLECTOR - 2007 - 2000
NEVADA PROFESSIONAL COLLECTIONS, LAS VEGAS
* PHONE TECHICKS AND COMPUTER SKILLS AND TRACING SKILLS AND MONEY HANDLING,
* PRIOR EXPERIENCE IN COLLECTION IRS
* COMPUTER SKILLS AND PHONE SKILLS AND CUSTOMER
ASST SLOT SHIFT MGR - 1991 - 2007
PLAZA HOTEL/GOLDEN NUGGET/RIVIERA HOTEL, LAS VEGAS
* TO SUPERVISOR SLOT OPERATION ON CASINO FLOOR, FROM TRAINING AND CUSTOMER SERVICE,SLOT MACHINE MINOR REPAIR,RADIO CONTROL,COMPUTER SKILLS,CUSTOMER DISPUTES
* STARTED OUT AT PLZA AS SLOT FLOOR PERSON AND CAGE CASHIER,AFTER ONE YEARS ADVANCED TO GOLDEN NUGGET AS MONEY RUNNER AND SLOT FLOORPERSON PAYING JACKPOTS AND FILLS FROM THEIR MOVED TO RIVIERA AS ASST SLOT SHIFT MGR.
* PEOPLE SKILLS CUSTOMER SERVICE IN ALL HOTELS AND CASINOS,TYPING,SLOT MACHINES KNOWLEDGE,MONEY COUNTING SKILLS AND ACCOUNTING
* LEARNING THE ALL PHASES OF SLOT OPERATIONS AND MACHINES FOR TRAINING AND USING DAY TO DAY
REVENUE OFFICER - 1984 - 1990
US TREASURY (IRS), SANTA ANA/OAKLAND, CA
* I WAS TO COLLECT BACK TAXES FROM BUSINESSES AND INDIVIDUALS, KNOW BANKRUPCY LAWS AND TAX PAYER BILL OF RIGHTS,GO TO BUSSINEES FOR PAYROLL TAXES NOT PAID ON TIME AND RESIIDENTS FOR COLLECTION
* WHILE TRAINING AT AUTOMATED COLLECTION DIVISION HELP OTHER AGENTS AND RECIVED 3 TIMES EMPLOYEE OF THE MONTH,ALSO CLEECTED $10,000,000.00 FROM DISALLOWED TAX SHELTERS.
* ON GOING EDUCATION TRAINING IN REVENUE COLLECTION 0F TAXES
* WAS ABLE TO PASS TEST TO QUILIFY FOR REVENUE OFFICER
EDUCATION
H.S., BUSINESS MGRT, Minor: 2.0 - 1972
GOLEN WEST COLLEGE, HUNTINGTON BEACH, CA
GPA: 2.0, Major GPA: 2.5. APPLIED COLLEGE CREDITS TOWARD HIGH SCHOOL
SKILLS
* TYPING, 10 KEYS BY TOUCH, COMPUTER KNOWLEGE AND OPERATION,FAX MACHINES, COPIERS, CUSTOMER SERVICE, MANAGEMENT, COOKING,TAX PREPAIRING,MONEY HANDLING,SLOT MACHINES OPERATIONS
CERTIFICATIONS AND DESIGNATIONS
* TAX PREPAIRER CERTIFIED, JACKSON HEWITT, LAS VEGAS 2008 - 2010. CLASS ROOM TRAINING AND COMPUTER LEARNING ON GOING
TRAINING
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