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Customer Service Administrative Assistant

Portland, Oregon, 97201, United States
30,000 year
March 08, 2011

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Elizabeth Cox **** W. **th Street, Vancouver, Washington 98660


OBJECTIVE Seeking an Administrative Assistant/Office position. To obtain a position with a company that allows for excitement, challenges, public and client relations, and unlimited growth potential. I enjoy working as part of a group as well individually. My ultimate goal is to be in a leadership position and a valuable asset to the company by contributing innovative ideas and increasing customer satisfaction.


Typing speed 75 wpm Strong PC skills, including proficiency in Microsoft Office Products - Word, Excel and Outlook; Excellent organizational skills Excellent verbal and written communication skills Ability to work in a team-oriented environment Ability to multi-task

Notary Public for Oregon Write and proofread memoranda Case Management Skills Create client files; organize review and trouble shoot existing files Maintain and update files, including requesting and processing medical records Speak with clients, in person and on telephone, to clarify case information Administrative Skills Computer literate: Windows 2000; MS-Word, Excel, Internet, PowerPoint, Time Slips


Portland Community College, Portland, Oregon A.A.S. In Paralegal Studies completed 03/2007


Legal Assistant, Furniss, Shearer & Leineweber 04/2007 -present

• Gather information in preparation for lawsuits

• Maintain complex dockets and files

• Perform office procedures in the everyday running of a legal office

• Prepare and interpret legal documents

• Prepare court pleadings, subpoenas, wills, power of attorneys, trusts, advanced directives and other legal documents

• Maintain complex dockets and files, both manually and electronically

• Prepare documents and organize materials for civil trials

• Schedule appointments, court appearances, and depositions

• Type memos and correspondence

• Notarize Documents

• Time Keeping/Billing

Customer Service Representative, First American CREDCO 8/98-04/2007

• Responsible for customer satisfaction by providing quality products, service and accurate credit information

• Maintaining company-client relations by exceeding customer expectations and converting customer challenges into successes

• Working with various companies to obtain accurate credit history for mortgage companies, on their prospective borrowers

• Educate clients and consumers on credit laws, rights and options

• Increase market share by identifying new business prospects and working with internal resources to integrate them into company system

• Gather client information in order to provide comprehensive service with a focus on client retention

• Coordinate and/or facilitate customer training on software and other company products

• Support and maintain internal and external client relationships by providing both sales and service follow-up

• Ensure mortgage client satisfaction by following up on requests submitted for verification

• Working in a team environment with individual and team goals

• Following Fair Credit Reporting Act (FCRA) guidelines and FCRA Certified

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