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Customer Service Manager

Homer Glen, IL
between $43,000-$50,000
August 27, 2012

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*** ******* **** • Bolingbrook, IL 60440 • 630-***-**** •


A highly experienced accounting professional with current knowledge of accounting administration systems. Experienced working in a shared services environment with heavy emphasis on customer service, attention to detail, and critical time parameters for the processing of financial accounting reports. Recognized for my ability to work well in a team environment and to work independently. Seeking opportunities to contribute knowledge and experience to a new organization.


APAC Corporation: Bannockburn, IL 6/2011-3 /2012

Payroll Coordinator:

• Processing weekly audit reports for out bound and in bound employees for 12 locations.

• Run weekly and daily new hired, termination, pay increase, FMLA and other employees HR status thru Ceridian payroll system.

• Process Salary authorizations reporting for different site.

• Enter miscellaneous payroll adjustment and deduction (taxes, vacation payoff, bereavement and military)

• Process manual check request edit and reason for the request.

• Run and print reports for payroll audit reporting for respective location.

• Set up and run addition audit reports. Audit the Variance and Negative report thru Lawson system.

• Enter any payroll adjustment such journal, reclassified and reversing entries as well as other month end duties.

• Process Union due employees in multi-state payroll.

Stafflogix Company, Naperville, IL Contract Assignment 3/23/2010 – 12/3/2010

Payroll Specialist:

Handling a weekly payroll Midwest employees to area ensure that all documentation was received and approval by general manager thru import hours, Front shift and Backshift pay rate thru ADP/Ceridian payroll system.

• Validate and editing the data entry in the accurate payroll information.

• Review reports for consistency in workforce system.

• Process entry in pay data batch for any correction in hours/pay rate.

• Calculate any adjustments short/overpay in previous week.

• Process vacation, longevity bonus those employee who qualify. Company policy and procedure thru payroll System.

• Run preliminary payroll report review including Retro pay.

• Processing employee’s union due for multi-state payroll.

• Garnishment, child support, levy and other voluntary deduction for compliance government request.

• Assist Payroll manager for month end closing. Reconciliation of payroll account.

• Run final payroll for submitting file thru payroll system and printing payroll check by ADP.

• Knowledge &Processing paperwork & entered new hired employee verily federal, state, local, SUI taxes, I9 form.

• Benefit administration to include processing benefit enrollments, terminations. File maintenance

• Dependent verifications, new hire reporting, Auditing and maintaining correct eligibility for all healthcare plans.

• Experience & professional customer services.

DURHAM SCHOOL SERVICES, Downers Grove, IL 9/25/2005 – 12/31/2008

Payroll Technician:

Processed weekly payroll middle size company 32 states Customer Services Center for except & non except employees. Import, review, edit, export, interface through in-house US and Canada payroll system.

• Validate grand totals for each CSC with payroll registers to ensure consistency in hours, pay code and rate.

• Run various different reports, final payroll registers, vacations, and sick time reports.

• Responsible for processing manual check, reversal & journal entries for stop payment.

• Assist employees with questions or problems regarding their employee’s payroll check.

• Responsible for running payroll reports and printing for except & non except employees.

• Reconcile payroll account & Analyze payroll register.

• Preparation financial reporting for monthly end.

• Processing W2’s reprint request end the year. And other duties to meet critical deadlines.

• Benefit administration to include processing benefit enrollments, terminations. File maintenance

• Dependent verifications, new hire reporting, Auditing and maintaining correct eligibility for all healthcare plans

• Experience & professional customer services.

LISLE PARK DISTRICT, Lisle, IL 3/ 2001-7/ 2005

Financial Administrator Assistant:

• Processed payroll for 141 full time, part time and 124 seasonal employees thru in-house payroll system.

• Entered all information into the system including vacation, sick, personal leave and other voluntary payroll deduction. Calculated payroll deductions thru municipal payroll system.

• Completed the 941 for taxes on a quarterly basis, payroll tax payment.

• Filing payroll audit and the yearly reports. Generate payroll check with in house municipal payroll system.

• Entered all Accounts Payable and encumbrance purchase orders. Processing 1099 year end.

• Review and Analyze all reports before processing payment such recurring entry, pay code, invoices amount, contract for special projects. Processing a manual check requests for reimbursement for unpaid invoices.

• Prior to all monthly Board Meetings, processing the bills by voucher with invoices to present and approved by Board Commissioner.

• Verified employee expense report receipts such employee per diem.

• Running and balancing and reconciliation of account payable accounts for monthly end reporting.

CASBANC MORTGAGE, INC., Oak Brook, IL 1995- 2001

Staff Accountant:

• Performed general ledger work including preparation of journal entries, accounts payable, and receivable.

• Editing the calculation of mortgage payments (principal, interest and escrow).

• Review and edit mortgage settlement paperwork and reconciliation of accounts thru the lending & bank funding.

• Worked with company bank to balance general ledger account and monthly closings of financial statements.

• Running report Trial Balance, Sheet such cash flows, Income Statement & Comparative income statements.

• Reconcile Monthly and Yearly. Including account Recieavle,Prepaid expenses, Account Payable, Accrued expenses

• Accrued Commissions, payroll taxes, Retained Earnings and Bank Statements.

OAK PARK HOSPITAL, Oak Park, IL 1992 - 1995

Accounting Assistant:

• Preparation of the balance sheet, income statements & financial statements.

• Processing billing patient insurances.

• Closing the financial statements at month end.

• Preparing patient survey and statistical information.

• Prepares journal entries with adequate documentation

• Performs bank reconciliations including account receivable and payable accounts.

• Assisting and providing audit paperwork for annual audit.


UNIVERSITY OF THE EAST, Metro Manila, Philippines

Bachelors of Science Degree in Business Administration with a major in Accounting.

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