Customer Service Human Resources
Resume:
GABRIELA CAMACHO
Sierra Vista, Arizona 85635
email: **********@*******.***
OVERVIEW
Over eight years of experience in conducting full spectrum administrative support functions. Possess keen organizational skills and demonstrated ability to work several tasks concurrently with little to no supervision. Constantly cited as a top performer by senior management. Demonstrated ability to work in a dynamic and challenging team environment and handle stressful situations. Posses strong interpersonal, oral, and written communication skills. Expert proficiency in Microsoft Office applications. Extensive experience in working with senior leadership, both military and civilian, to ensure mission success.
PROFESSIONAL EXPERIENCE
Joint Human Intelligence Officer Course Instructor, General Dynamics, Fort Huachuca, Arizona
2010 – Present; Serve as a Principal Training Specialist at the Joint Human Intelligence (HUMINT) Officer Course. Responsible for training entry and mid-level managers, both military and civilian, to conduct missions in a deployed environment.
● Serve as Test Control Officer responsible for developing course statistics and conducting test item analysis which resulted in effectively revamping course curriculum and testing. As a result, rated as top management course by senior Pentagon and White House personnel.
● Responsible for maintaining student and course administrative records. Perform routine administrative duties such as testing, counseling, scheduling meetings, interviews and appointments for students and staff.
● Responsible for conducting liaison with other departments and outside agencies to coordinate training venues, guest speakers, graduation ceremonies, and hospitality service arrangements as directed.
Senior Human Intelligence Collector, U.S. Army, Baumholder, Germany
2007 – 2009; Supervised a 5 person Human Intelligence Collection Team responsible for collecting and reporting vital intelligence in support of Operation Iraqi Freedom.
● Awarded a Meritorious Service Medal for sound leadership and judgment while serving in support of combat operations in Iraq.
● Drafted key intelligence requirements and performed mission management of assigned personnel resulting in improvement of intelligence collection and reporting by 65% within 30 days.
● Strong ability to organize, draft, and edit time sensitive intelligence reporting under strict timelines resulted in the capture of numerous terrorists and reduced violence in assigned area of operations. Rated as top reporter in an organization of over 150 personnel.
● Responsible for the training, counseling, mentoring, and professional development of 16 personnel in preparation for deployment to Iraq. Quality of training resulted in no loss or injury of equipment or personnel.
Training and Operations Manager, U.S. Army, San Antonio, Texas
2005 – 2007; Served as Director of Training and Operations for an organization of 78 personnel.
● Awarded an Army Commendation Medal for demonstrating a tireless work ethic, superb organizational skills, and for maintaining a high quality of work standard in preparation for an Army Inspector General inspection which resulted in being the only unit with no violations.
● Developed a Standard Operating Procedure for the Training and Operations branch used to ensure timely customer service and improve customer satisfaction. Rated as top branch within the organization by senior leadership.
● Served as Executive Assistant to the command responsible for providing full spectrum administrative support and serving as a liaison with other departments/units as needed to coordinate, synchronize, and de-conflict unit taskings, missions, and operations.
● Chosen over senior personnel to prepare briefings and detailed information reports for senior leadership to aid in identification of training, logistical, and administrative requirements needed to be in compliance with unit policies and procedures.
Human Resources Clerk, U.S. Army, Schofield Barracks, Hawaii
2002 – 2005; Served as a Human Resources Specialist providing personnel support and assistance to an Army organization of 500 personnel.
● Awarded an Army Achievement Medal for exceptional customer service skills, problem solving skills, and attention to detail which immeasurably improved unit readiness within 60 days of being in office.
● Expedited mission response time by promptly preparing orders for permanent change of station, temporary duty, and travel for personnel conducting missions across the U.S. and abroad under strict and demanding deadlines.
● Designed office filing system specifically intended to improve accuracy of officer and enlisted personnel records. This single handedly streamlined the unit process for awards, promotions, and personnel evaluations.
PROFESSIONAL EDUCATION AND TRAINING
● Human Intelligence Collector Course, U.S. Army Military Intelligence Center, Fort Huachuca, Arizona
● Middle Management Leadership Course, U.S. Army Military Intelligence Center, Fort Huachuca, Arizona
● Army Basic Instructor Course, U.S. Army Military Intelligence Center, Fort Huachuca, Arizona
● Small Group Instructor Training Course, U.S. Army Military Intelligence Center, Fort Huachuca, Arizona
● Currently enrolled at Cochise College and pursuing a AA Degree in Intelligence Studies. Expected completion date is December 2011.
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