Customer Service Representative

Darren H. Meyer

573-***-**** • *****.******@*****.***

**** ******** *** *** **** • Houston, Texas 77046

Expertise

* Five years of experience in banking and financial services industry.

* Demonstrated knowledge of banking systems, products and procedures.

* Consistently applies sound judgment in decision-making using established guidelines.

* Possess strong analytical and problem solving skills.

* Ability to work in fast-paced, team environment.

* Handle multiple tasks efficiently.

* Proficient in Microsoft Office, Salesforce and Lotus Notes

Experience

Prosperity Bank, Houston, Texas 2011-Present

Teller Supervisor/Bank Officer

* Manage all functions regarding the successful operation of the teller line

* Efficiently work through issues with customers regarding internet banking and debit cards

Teller

* Assisted customers with short- and long-term financial decisions by cross-selling products

* Weekly auditing and reconciliation of ATM, and daily cash reconciliation of teller drawers

* Developed greater awareness of operational process and compliance activity

Thrivent Financial for Lutherans, Fort Dodge, Iowa 2010

Financial Associate

* Assisted clients with personal financial analysis and provided investment strategies

* Networked with community leaders to help expand personal client database

* Held educational presentations on changes within Thrivent that directly impacted customers,

such as Thrivent Choice, a program enabling members to direct charitable contributions

Chemical Bank, Mt. Pleasant, Michigan 2008-2009

Teller

* Efficiently processed 60-80 transactions daily balancing cash drawer with 98-100% accuracy

* Recognized by management for perseverance and recommended for credit analyst position

Wells Fargo Home Mortgage, Midland, Michigan 2008

Customer Service Representative

* Assisted customers with property loss claims and other inquiries within 24-hour period

* Managed marketing material for mortgage consultant clients and referral partners

Education

University of Missouri, Columbia, Missouri 2007

Bachelor of Science in Business Administration with Emphasis in Finance

Licenses

Licensed Insurance Agent 2010

Series 7 and Series 63

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