support administrator

**** ****** **** ● San Jose, CA ***** ● 408-***-**** ● *********@*****.***

Hoang-Lan Pham

Objective

Seeking an administrative position such as a Software License Analyst, Purchasing Manager’s assistant or hardware/software install base/maintenance administrator.

Summary

Work experience at industry leaders which include EMC, IBM and Veritas (now Symantec). Background and familiarity with software-licensing, purchasing and invoicing. Good research and office/computer skills and willingness to “do whatever it takes” to meet deadlines or adapt to changing business or other priorities.

Skills and Accomplishments

Office Skills: Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Order Management

RMA processing

License Management

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access

Lotus Notes UNIX

Windows

MAC

Professional Experience

2006 2010

EMC Corporation

Santa Clara, CA

Field Data Administrator

Organized and analyzed customer purchase information to establish an accurate and complete summary of license entitlements for EMC customers who purchased EMC Legato, Documentum – Backup and Recovery Software and EMC Captiva – Intelligent Capture software. Reconciled customer entitlements (and the Use Rights, rules, allowances, etc. they embody) with hardware and software inventory information to produce a compliance summary (GapAnalysis). Engaged with Sales, Licensing, Customers, and software Manufacturers to help customers collect, organize, and manage their licensed software assets. Used Oracle reporting tools such as Oracle Business Intelligent Discoverer and Oracle 11.3 data extractor as part of my role.

2003 2005

Veritas Software Corporation

Milpitas, CA

Install Base Administrator

Worked collaboratively with Order Management and License Management groups to determine reason behind data discrepancies arising from the Invoicing and licensing schemes. Analyzed customer order, license information and support renewal history. Processed RMA and CAA requests in Oracle 11.3 and Oracle 11i.

2000 2003

Sanmina-SCI Corporation

San Jose, CA

Data Analyst

Supported Purchasing, Planning, and Sales departments by generating financial ERP reports for nine different plants. Received and verified invoices and requisitions for goods and services. Performed daily processing of financial transactions to ensure that municipal finances were maintained in an effective, up to date and accurate manner. Summarized weekly and quarterly discrepancy reports.

1994 1997

IBM Incorporated

San Jose, CA

Test Lab Assistant

Ran tests for sub-assembly and complete system tests on PPL fly height tester. Identified standard report designs; ran existing reports to various outputs. Collected summary from PPL system and transferred data to DCT (data collection terminal) system for engineering evaluation and experiment.

Education

A.S. in Computer Information Technology

1997 - 2000

Evergreen Valley College,

San Jose, CA

Training / Certifications

May, 2000

Oracle Education Center

San Jose, CA

Completion Oracle Developer Release 6

References

References available upon request.

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