Manager Customer Service

**** ******** **, **********, ** *****

(H)703-***-****(C)703-***-****

*******@*****.***

RIZWAN BASIT

RETAIL | OPERATIONS | GENRAL MANAGER

Client-driven, quality-focused retail manager with proven track record of top performance

Retail leader with profound expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets.

Summary of qualifications

Known throughout career as a hands-on manager with strong expertise in team management. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall.

Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Directed store team to create a sales environment that consistently met expected sales goals and reduced operating costs.

Employment

07/20/2000 to 03/23/2012, HESS CORPORATION ANNANDALE, VIRGINIA

GENRAL MANAGER

Retail Merchandising, Recruitment, Store Planning & Design, Team Leadership, Coaching and Mentoring, Profit and Loss, Loss Prevention, Personnel Training and Development.

Education

1979 [Saint. Anthony high school. Lahore, Pakistan

Not finished

Languages: Urdu and English

REFERENCES

Reference available upon request.