Customer Service High School

Damon Robertson Sr.

Tracy, CA *****

510-***-****

Email: ********@*****.***

Objective: I am seeking a challenging and rewarding position that affords room for growth and career advancement.

Employment

Unified Grocers

Department Assistant 09/08-05/10

• Ensured all drivers paperwork is completed for departure from yard.

• Updated route sheet with appropriate driver information.

• Served as backup dispatcher and managed multi-phone lines.

• Update dispatch board with driver layover times.

• Fax any documents needed to other departments and warehouse when needed.

• Performed faxing, filing and photocopying.

Cisco System’s Inc.

Customer Service Specialist 07/05 -10/07

• Managed office documentation.

• Developed policy and procedures for Help Desk and New Hires using ISO documents.

• Answered multi-line telephone, routed calls, and took accurate messages.

• Performed faxing, photocopying and filing duties.

• Assisted supervisor with special projects.

• Point of contact for customers when product not received.

• Traveled to other cities/states for training of new hires and internal employees

• Processed and maintained routine information related to departmental operations.

• Researched and track deliveries for clients when product delivery is not received.

Other positions held within Cisco System Inc.

Premium Order Management 06/02-07/05

• Dispatched Cisco products to U.S and International customers

Swing Shift Lead/ Warehouse Receiving Lead 06/99-06/02

• Lead for team of 12 in both stockroom and receiving dock

• Trained and assigned tasks as needed to new hires.

• Manually input all Cisco products received daily into system.

• Performed monthly audits and ran reports on physical counts vs. system counts.

Warehouse Stock Clerk 03/98-06/99

• Stocked Cisco's bulk products using standup forklift.

• Responsible to ensure physical inventory matched with system count.

Education

Beaumont High School 1990

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