Customer Service Front Desk

Antoinette C. Tischler

***** ** **** **. ***. #*

Parkville,Mo.64152

816-***-**** *.********@*****.***

Personal Review

A committed and motivated professional with exceptional customer-relation and decision –making skills. Strong work ethic with a professional demeanor and great initiative.

Education

Concorde Career College (2009-2010)

Kansas City, Mo.

Certificate- Dental Assistant

Metropolitan Community College (2012-present)

Kansas City, Mo.

Associate in Business Arts-Accounting

Experience

Indian Springs Dental Center

Kansas City, Ks.

Dental Assistant/ Front Desk

• Welcoming patients

• Checking patients out

• Assisting with filing, scheduling, pulling charts, and insurance verification

• Educating parents and patients about oral hygiene

• Performing prophylaxis

• Appling fluoride and sealants when needed

• Assist with exams, procedures, and post-operative instructions

• Post-procedure consultation

• Proficient in radiographs

• Proficient in endodontic, cosmetic ,prosthodontics, and general dentistry

• Professional phone manner and appearance

• Critical thinking in difficult situations

Massage Envy

St. Louis, Mo. 63143

Receptionist- January 2005- September 2006

• Customer service

• Successful in obtaining sales goals

• Complete filing, creating file folder data entry

• Assisting in maintaining therapy rooms, front desk, and seating area

• Demonstrate proficiencies with answering phone calls, setting appointments, greeting members, and front desk reception within a high-volume environment.

• Proving communication between therapists and their patients

• Experienced in communication skills

• Highly organized skills with superior attention to detail

• Self-starter with a professional manner

Skills

• Office equipment- Fax, Telephone systems ,Copier, Scanner, Printer

• MS Office 2010- Word, PowerPoint, And Excel

• Eagle soft

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