Marcus Greene
***** ******* ******* **** ******, TX 77338 832-***-****
**********@***.***
Objective: I’m seeking a position that will allow me to use my education and experience in client relations.
Education: 1997-2001 Texas Southern University Political Science Major
Qualifications:
I have the ability to train, motivate, and supervise customer service employees. I also have more than 10 years of successful experience in face-to-face customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting; sales staff support, planning/and implementing proactive procedures. I understand that being personable and professional is the key to success in any business entity.
Employment:
Position: Driver Installer Specialist (Whirlpool and BestBuy) 2010 to Nov. 29 2011 JB Hunt Transportation
Maintain log books according to the Department of Public Safety
Use computer (Intermec System) to for delivery information
Provide excellent customer service skills to vendors
Install gas and electric appliances (washers, dryers, cook-tops, ranges and televisions) Worked directly with residents, new home builders and retailers
Position: Contractor 2002-2009 FedEx Custom Critical
Work directly with numerous Fortune 500 companies and maintain excellent business relationships Self-Managing; driving 48 states with use of bobtail truck or van
Follow state required safety regulations
Maintain trip logs reflecting customer locations, distance traveled, and fuel costs
Directly handled freight including the uploading of products Receive customer invoices and receive shipper and authorizations
Position: Postal Contractor 2002-2007
TDG Transportation (North Houston Postal and Distribution Center)
Manage employees; hiring qualified applicants
Train new employees of the truck driving procedures and mail distribution to post offices
Organize work schedules, hours of operations, and payroll Follow assigned mail routes
Skills: Excellent working knowledge in Microsoft Office/Works, Word Perfect, Excel, Internet, Power Point. I also have the ability to type over 25 wpm.
Certifications: Class B CDL, air brakes, hazmat endorsement
References: Available upon request