Customer Service Sales

Gwendolyn Akoto

*** ***** ****** *** ** Brooklyn, New York 11210

Tel: 212-***-**** *.*********@*****.***

Objective: To obtain a position in the field of international affairs where I may use my excellent communication, analytical and organizational skills.

Education: Hunter College, New York, New York

Bachelor of Arts in English, June 2009

Minor in Psychology GPA 3.008 Dean’s List, Fall 2008

Related Coursework: Political Science course in African Politics, English Composition 1&2, History of English Language, Literary Theory, Introduction to Psychology, Developmental Psychology,

Special Skills: Proficient in Microsoft Word, Power Point, Excel, Outlook and Internet Applications Conversant in French

Professional Experience:

Business Initiatives Coordinator Metropolitan Jewish Health System, Brooklyn, New York

April 2010- Current

Demonstrated excellent customer service skills in all interactions with staff and customers

Prepared intensive statistical reports used to track the performance and productivity of Business Initiatives department

Created Power Point presentations for executive meetings

Scheduled and prepared meetings for administrative staff

Purchased supplies, office equipment and ensured equipment is maintained in good repair

Collected vendor invoices and reconciled invoices with managers or directors in order to process billing payment

Managed payroll system for staff members

Coordinated and ordered necessities from catering companies for major events such as Nurses week, Social Work month, and Home Care month

Purchased promotional items used for major events directly from supply vendors

Communicated effectively with Marketing Department to ensure appropriate branding and logo usage for each promotional item order

Organized and maintained Vice President’s rigorous calendar

Created flyer advertisements for departmental events

Ensured that Vice President remained updated on crucial alerts mandated from the Department of Health

Clerk Typist Metropolitan Jewish Geriatric Center, Brooklyn, New York

June 2006-May 2008

Efficiently organized, updated and tracked all patient files.

Effectively answered phones by managing internal and external calls.

Communicated to various parties about day-to-day issues or inquiries of patients.

Provided transportation services in order for patients to go to and from hospital or doctors appointments.

Conducted phone surveys of patients with the purpose of determining how each patient is adjusting or has adjusted to homecare program.

Summarized information in Excel spreadsheets that tracked the satisfaction or dissatisfaction of patients.

Assisted nurses in the admissions, transfers and discharges of patients on program.

Sales Associate Ann Taylor, New York, New York

October 2006- June 2007

Greeted and provided assistance to customers.

Provided product information about merchandise, sale merchandise and store policies.

Assisted managerial staff in sales support such as store displays, sale strategies, and store promotion.

Replenished sales floor according to company standards.

Operated cash register and handled all transactions including cash, credit and check.

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