Travel Technology/Account Management

M. Anita Higgins

** ** ***** **

Cartersville, GA 30120

Cell: 770-***-****

Email: *************@***.***

Goal-driven professional demonstrates consistent achievement. Constantly willing to take on challenging roles, tough assignments, and work to tight deadlines. Prior responsibility reflects outstanding career growth and progress. Fast learner consistently cited for ability to achieve rapid comfort level in new environments and excel. Computer skills include Microsoft Office Suite (Outlook, Word, Excel, Access & PowerPoint), Microsoft Project; Business Objects, SQL, and Crystal Reports.

Experience

Carlson Wagonlit Travel, St. Louis, MO 2008-Present

Senior Travel Consultant

• Assist corporate travelers with travel reservations

• Provide reports to management regarding trends in calls and customer service

Fieldstone Mortgage Company, Atlanta, GA 2004 – 2007

Account Executive/Account Manager, Wholesale Division

• Managed existing account relationships by acting as liaison between accounts and regional operations office

• Conducted presentations to introduce new products and changes to existing product line

• Planned and facilitated corporate and training events

• Trained Loan Officers on web-based underwriting program

• Provided reports to management regarding status of sales and products

• Served as advisor and answered general underwriting questions for other associates; trained new associates

• Assisted with budget analysis and researched issues

Accredited Home Lenders, Atlanta, GA 2004 – 2004

Loan Specialist, Wholesale Division

• Reviewed borrowers' loan applications to insure completeness of data; verified information listed on applications and obtained additional documents required for sale of loans to secondary market

• Communicated with mortgage brokers to clear conditions needed to close loans

BCD Travel (formerly WorldTravel/BTI), Atlanta, GA 2002 – 2004

Manager, Client Data Services

• Served as Project Manager for several major projects regarding client reporting

• Developed written launch plans outlining the process and presented plans to senior management for approval

• Trained customers on use of reporting products

• Created and maintained new data warehouse for reporting to corporate clients

• Created and analyzed budgets

Home Depot USA, Atlanta, GA 1993 – 2002

Travel Supervisor/Automation Coordinator, Corporate Travel Services

• Directed daily operations of Corporate Travel Services; supervised the activities of 15 associates

• Managed technology services within department

• Managed Data Warehousing projects

• Planned and directed corporate functions and other events

• Created efficiency standards to maximize workflow and production

• Created and analyzed budgets

• Handled escalated customer service problems

• Conducted training sessions

Education and Credentials

3 Years Undergraduate Coursework - Business Major – Kennesaw State University, Kennesaw, GA

Travel and Tourism Degree – Advanced Career Training – Atlanta, GA

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