Patient Account Representative

Regina Threat

**** ******** ***** • Clinton, MD 20735 301-***-**** • **********@*****.***

----------------------------------------------- PROFESSIONAL OBJECTIVE----------------------

To hold position as patient account representative to enhance my natural efficiency and excel in the medical field.

----------------------------------------------SUMMARY OF QUALIFICATIONS--------------------

•Manage a diversity of routine functions in a fast paced medical environment.

• Solid experience pertaining to patient accounts, and excellent knowledge of medical terminology and customer service skills.

•Thorough knowledge of medical insurance claims, procedures and documentation.

•Possess a strong work ethic and unwavering commitment to customer service excellence.

•Call Center experience, able to handle multi-phone lines, considerable data entry and word processing skills. •Uncommon ability to use independent judgment and to manage and impart confidential information.

----------------------------------------------PROFESSIONAL EXPERIENCE-----------------------

Dr. Andersen August 2004 – October 2009 Fairfax, Va

OB/GYN Insurance /Billing Administrator

•Handle accounts receivable on a day to day basis, credentialing coordinator.

•Process payments for related fees, handle insurance issues and interact with insurance companies.

•Organize precerts for scheduled surgeries, assist supervisor with data in QuickBooks, schedule appointments for patients.

•Follow-Up with inventory and requisitioning of supplies, collaborate with other business.

Dr. Padder July 2004 – September 2002 Laurel MD

Cardiologist Billing/Administrative Assistant

•Assist with accounts receivable, post payments from insurance companies; calculate daily percentage of profit brought in to office; gather data; compile information for records. •Answer phones, see to resolution of patient complaints, typed various correspondences.

•Communicate with physician and medical support staff to determine the need for the patient.

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American Medical Laboratory September 2002 – August 1989 Chantilly, VA

Client Service Representative/Billing

•Handle large volume of phone calls from patients, insurance companies and physicians.

•Carry out all paperwork and medical billing, provided clerical support in areas where needed.

•Perform basic patient assessments and referrals, entered patient data into automated database. •Gather data, compile information for patient records.

----------------------------------------------EDUCATION-------------------------------------

•Suitland High School

---------------------------------------------COMPUTER SKILLS--------------------------------

•Cbsi; Ms Word; Microsoft Excel; IDX, Medical Manager; Microsoft Office Suite

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