Customer Service Manager
Resume:
**** ****** **** ****** ***** Lakeland, FL *****
***********@*****.***
Frances Cruz
Objective
Skills
Seeking a clerical and customer service position. Extensive experience interacting well with others at all levels. Reliable and hardworking with excellent verbal communication, office support, and customer service skills. Extremely detail oriented and able to work with minimal supervision. I want to make a significant contribution to the corporation’s success and growth with job performance and knowledge as part of its workforce.
Bilingual, Inventory management, Microsoft Word, switchboard, Inspections , Audit, data entry , excel, publisher, Internet system, Adobe, power point, Outlook, SAP , Oracle, P2P, 170 Markview , Cockpit, Workflow, Apollo, Read soft, OCR, RMS, Visiflow, SQL Database , SPY, Snag it , and access. Strong typing skills ,10 key and micro-computer applications 10,000 characters per hour, nice systems, deadlines, report, able to do multiple task, filing, general office machine.
Experience
2008- Present Lockheed Martin (Adecco) Lakeland, FL
Account Payable Specialist
• Processes and Audit invoices for payment in a fast paced environment with tight deadlines.
• Ensure that all invoices are properly coded and high dollar invoices process for approval.
• Process all kind of invoice including Vouchers, Wire, ACH, etc.
• Reviews and process invoices for accuracy and completeness for approval.
• Entry of coded invoices, charge numbers (ledger) and purchase orders in to Verify, OCR, SAP, Cockpit, Work Flow and Apollo systems.
• Receive, sort, check, count, verify numbers, and distribute materials, scanning, attaching files and filing.
• Make and update reports on a daily basis
• Customer Service
2007-2008 Cici’s Pizza Daytona Beach, FL
Manager
• Restaurant manager working in a fast paced and varied a perfect combination for individuals with business sense and boundless energy.
• Dealing with staffing issues , Motivating, managing and training employees ,Ordering supplies
• Marketing, Directed daily operations, including opening, purchasing, inventory control, Inspections and customer service.
• Comply with the standards and procedures of the company; prepare safety reports, Schedules, Complying with the weekly inventories and employees hours to assure that all costs are according to the requirements of company.
2005-2007 Hollywood Body Wraps Lakeland, FL
Assistant Manager
• Create a positive environment for outstanding member relationships that foster the utmost in customer service, satisfaction and referrals, dealing with customer and employee challenges, inventory control, cost controls, cash register control & deposits, training employees and other administrative tasks.
2003-2006 GC Services Lakeland, FL
Collection Representative/Quality Assurance Specialist
• Negotiating payment terms and methods, Advice customers on available payment alternatives, negotiate payment plans, and respond to customer inquiries.
• Answered an average of three hundred customer calls in a day through the call center queue.
• answering customer queries, problem solving and providing detailed information on new products.
• Set up “Promises to Pay” (PTP) to ensure customers were given assistance in bringing their over limit and/or pass due account current, electronic check payments or money orders as requested by the customer. Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.
• Collect overdue bills and maintain account records. Inbound and Outbound calls. Prepared reports on a weekly and monthly basis. Inventory Control Assisted in the training of new customer service representatives and associates. Performed queries in multiple databases.
Education 2001-2002 MBTI Business Training Institute San Juan , PR
Word Processing
1999-2001 Inter Americana University San Juan ,PR
Business Administration
1996-1999 Barbara Ann Roessler Academy San Juan, PR
High School Diploma
Reference:
Available upon request
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