Customer Service Project

jeanette ward

***** * *********** ** **** villa, il 60046 Phone: 847-***-**** Cell: 847-***-****

E-Mail: **************@*****.***

Career Overview

Energetic and reliable office skilled with working with a diverse group of people. I have worked in many different settings from childcare, and I planned schedules as well as maintaining a lab classroom.

Skill Highlights

• Knowledgable in [administrative • Meeting deadline

function] • Attention to detail

• Schedule management • Microsoft Office skills

• Meets/exceeds goals • Patient scheduling

• Self-starter

• Project planning

Core Accomplishments

Customer Service:

• Will go above and beyond for good customer service.

• Will meet the needs of each customer.

Administration

• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

October 2007 to Current

Luco Education

Grayslake, Il

Lead Education

Lead Education Tech.

Provides care of young children.

Plans lessons, and schedules activities. Meets with parents to provide feedback. Trains new staff.

Orders supplies.

Provides a newsletter for parents.

January 1995 to United States Govt.

October 2000 Hagatna, Guam

Lead Education Tech

Planned, developed, organized, evaluated and directed implementation of facility's

care policies. Reported back to parents and staff on children in our care. Provided

daily care plans, and implemented them. Planning and and staff training.

Education

2014 College of lake county

Grayslake, Il, USA

Education/Computers

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