Service Sales

Curriculum Vitae

Toney Rajan

Mobile #: +974-****-****, 6695 2121

E-mail: **********@****.***

CAREER OBJECTIVE:

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

CAREER SUMMARY

• +12 years of experience in the Automotive Industry in the field of Service Operations, Administration, Managing Workshop, Vehicle Rental | Leasing Operations, Customer Service, CRM, Service Marketing, Procurement, Fleet Management, People Management, Administration etc.

• Experience in Auto Industry Software such as: Kerridge, Automan, ZIPDrive and Fleet Management System.

SKILLS BASE

• Good communication skills

• Good interpersonal and negotiation skills

• Ability to communicate with users at all levels

• Ability to work in teams

• Setting Priorities

• Possesses leadership qualities

• Ability to sort out issues with tangible solutions

• Participate in the activities of organization

• Excellent computer skills

• Organizational & Implementation ability

WORK EXPERIENCE

Operations Manager : (August 2011 to Till Date)

A leading Group in Qatar, Dealing with Automobiles, ATVs, Car Rental | Leasing

• Managing the after sales Operations in the Car Rental | Leasing Business

• Managing the Workshop

• Sales Administration and after sales coordination in New vehicle Sales

• Administration in ATVs after sales.

• People Management and recruitment

• Office Administration

• Procurement of tools, Workshop equipment and Spare Parts.

Head of Operations & Service: (January 2009 to July 2011)

National Car Rental (Nass - The Group), Kingdom of Bahrain.

• Managing the Operations Department & Service Center.

• Ensuring the proper work flow & turnaround of vehicles in workshop.

• Dealing with Traffic Directorate for Registration and other related matters.

• Negotiating & finalizing deals with Motor Insurance companies.

• Customer Relation Management.

• Procurement of Spare Parts and workshop machineries.

• Managing Operations & service center Staff

• Managing Bus Transportation.

Fleet Services in Charge: (August 2007 to December 2008)

National Motor Company, Kingdom Of Bahrain

(Sole distributor & service provider of Chevrolet, GMC, Cadillac, Hummer, Honda and Ac-Delco service center and Service provider of all makes & models of ambulances in the Kingdom of Bahrain.)

• Managing the Fleet Services Center. Service reception administration, customer relation management, Workshop In charge Etc (Corporate).

• Dealing with Fleet owners, for Vehicle maintenance, Service marketing, Service contracts, Payments, CRM, Fleet Sales Marketing etc.

Fleet Service Administrator (From January 2005 to June 2007)

Almoayyed Motors W.L.L., Kingdom of Bahrain.

(Sole Distributor & Service Provider of Ford, Mercury & Lincoln Vehicles)

• Maintaining fleet vehicles, ensuring vehicle repairs without delays, appropriate invoicing and proper follow-up.

• Handled a fleet of 350 lease vehicles, including maintenance & providing stand by vehicles.

• Dealing with Fleet owners, for Vehicle maintenance, Service marketing, Service contracts, Payments, maintains lease vehicles expenses, CRM, Fleet Sales Marketing.

• Workshop Controller (From August 2002 to December 2004)

o Coordination with reception and workshop floor, Workshop controlling, giving directions to customers regarding Service Packages, preparing productive staff incentive system and Top 10 list of productive employees.

o Workshop scheduling, distribution of work, ‘Progress’ System, arranging sub-con work, workshop documentation, assisting with flat rates, communication between workshop and reception.

o Schedule work on daily basis and take decisions on routine matters and also delegated by Service Manager.

• Service Advisor (From March 2000 to July 2002)

o Repair orders write up, workshop scheduling, Repair order processing & Quality of work.

o Personalized customer reception process (Interactive Reception).

o Repair order completion and invoicing. Customer Information & car Return.

Forbes Gokak Ltd.

India

• Worked as Residential Engineer for Forbes Gokak Ltd, Mumbai India. (For Nest Computers and Peripherals, Mumbai, India.)

• Repair & maintenance of PC & latest Pentium machines. Troubleshooting, Networking etc.

Novaa Systems

India

• Owned & Worked as Sales/Service Engineer in Novaa Systems, Kerala, India

• Business Development, Marketing, Sales & Service of PC & latest Pentium machines.

EDUCATION OVERVIEW

• Undergoing Bachelor of Computer Application from Bharathiyar University, India.

• Diploma in Computerized Business Management from UIIT, India.

• Engineering Diploma (3 years Polytechnic) in Computer Technology from Board of Technical Education, India.

• Pre-Degree from Kerala University, India.

• SSLC from Mount Bethany English High School, India.

COMPUTER SKILLS:

Operating Systems : MS-DOS, Windows XX, Windows NT, Windows XP, UNIX

Languages : C, C++, COBOL, Java

Packages : Office 2000, MS-Access, MS- FrontPage, Pascal, FoxPro, Basic, Aldus PageMaker, Adobe Photoshop

GUI : Visual Basic 6.0,Visual C++

Database : Oracle 7.x with Developer 2000, Microsoft SQL 7.x

Internet Oriented : Internet and Email.

PC Servicing and Troubleshooting, Assembling, Installation, Networking, All Technical Work

TRAINING:

• Attended ‘Service Upgrade Program Training’ which has been conducted by Ford Motor Company.

• Achieved “Bronze Level” Service Personnel Training Certification Program by Ford motor Company.

• Attended Service Personnel Training Certification Program “Sliver Level”.

ACHIEVEMENTS:

• Achieved The Best Employee Award from Nest Computers and Peripherals, Mumbai, India

ABOUT MYSELF

Date of Birth : 9th August 1976

Sex : Male

Religion / Caste : Christian / Catholic

Passport Details : Passport No. : F5624898

Date of Issue : 14 / 01 / 2007

Place of Issue : Bahrain

Marital Status : Married, and having two children.

Languages Known : English

Other : Holding a valid Bahrain and Qatar driving License

Contact this candidate