Customer Service High School

Alexandria Rodriguez ***** Thousand Oaks San Antonio Tx 78235

Phone number :210-***-****

Qualifications:

Develop realistic tolerance levels, Keeps accurate records, Provides explicit documentations. I focus on results to achieve optimal outcomes.

I have administration training in managing record retention in legal and tax and operational concerns.

I am methodical in solving problems. I am highly respected by employees for sharing concerns, problems and opportunities. I offer support and guidance to co workers.

I make decisions with confidence and concentrate on developing solutions.

Current and previous employment history

JP Morgan Chase Bank (currently position)

Risk Ops Analyst III

• Provides information on legal documents related to garnishments, child support, levies, restraining orders, bankruptcy freeze, citations to discover assets, liens, protective orders, legal holds etc.

• Speaks and works directly with district attorneys office, lawyers, and paralegals.

• Work to provide solutions and help insure the bank is being protected though litigation.

• Prepares and completes legal documents

• Assist paralegals in researching

• Compile all facts for cases to be sent to outside counsel

Previous employment history

Citibank San Antonio

Litigation Support Aug 2007- September 2010

• The Litigation Support Specialist for Citibank North America

• Review Legal Documents (restraining Notices, Tax Levies. Executions, etc.)

• Prepare customer records and financial transactions, correspondence, block customer, accounts, and debit/credit tickets, Cross-train in other department functions. Assist with special projects and investigations. Interact with attorneys, financial centers, and department staff

Citibank San Antonio TX

Customer Service May 2005 to Aug 2007

• Provider of customer service

• Deliver the optimal customer experience by greeting, servicing, and referring consumer arid business banking customer as appropriate

• Drive efforts in the financial center to identify and implement service behaviors the improve the overall customer experience

• Handle and resolve complaints/issues on behalf of financial center customers promptly arid effectively identify customer needs in order to effectively refer bank products and services.

• Proactively educate customers on utilizing available access channels

• Interface with commercial business, consumer lending and Smith Barney to ensure ongoing communication with regard to existing and future customer needs.

• Support sales/service activities within the financial center by participating in seminars, micro marketing events, promotional campaigns, product initiatives, etc

• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

• Provide ongoing coaching to tellers to effectively identify referral opportunities

Money Mart Pawn San Antonio TX

Pawn Broker 2002 to 2003

• Loan consultant and financial adviser Cashier

• Sweeping, and cleaning.

Education: Palo Alto College San Antonio TX

Took and Completed

Paralegal class

Poteet High School Poteet TX

Diploma 2002

Majored in business computers

References; Available upon request

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