Quality Control Manager
Resume:
Michelle Riggins
Midland Georgia 31820
Mobile 706-***-****
Email: *********-@****.***
Plan of Action: To secure a career as an Accounting Manager, planning and supervising the collection, production and dissemination of strategic operations.
United States Census Bureau
Enumerator 2009 – 2010
Planned work by reviewing assignment area to determine organization of neighborhoods and located households of military retirees and civilians for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents’ questions, elicited information following a script, and recorded census data on forms.
Assessed quality control levels on selected addresses, determined which samples passed or failed and maintained records for quality control verifications.
Accumulated information from maps and intelligence information.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Met daily with supervisor to review and submit work, and receive additional instructions.
BancTec subsidiary of AFLAC Insurance
Claims Processor 2008 – 2009
Analyzed and processed paper claims and /or electronic claims.
Determined whether to return, pend, or deny and pay claims within policies.
Followed established departmental policies and procedures, operate memos and corporate policies to resolve claims and claim issues.
Settled claims with claimants in accordance with policy provisions.
Interacted with agents and claimants by mail or phone to correct claim form errors or omissions and investigated questionable entries.
Continued
Kelly Services Blue Cross & Blue Shield
Customer Care Agent 2006 – 2007
Applied Medical terminology, CPT and ICD-9 coding knowledge
Displayed excellent verbal and written communication with Blue Cross & Blue Shield complexion associates.
Demonstrated ability to manage difficult callers
Processed domestic partnership applications efficiently daily.
Education: University of Phoenix Business Nursing pending Bachelors Degree
Minor Accounting
Contact this candidate