Customer Service Administrative Assistant

Ani Avedisian

*** ***** *** ****** *** #A. Burbank, CA 91501 – 818-***-**** – ***.*********@*****.***

SUMMARY OF QUALIFICATIONS

A highly talented Administrative Assistant with huge experience in performing a variety of administrative and staff support duties for a specified unit/department, which require a range of skills and knowledge of organizational policies and procedures; assisting and directing visitors, and resolving administrative problems and inquires; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents.

PROFESSIONAL EXPERIENCE

IPS Realty Management Inc., Glendale, CA 4/2008-Present

Administrative Receptionist/Property Manager

• Coordinate and perform a range of staff and operational support activities for the departments.

• Provide administrative/secretarial support for the department/division suck as answering telephones, assisting visitors, and resolving problems.

• Schedule and coordinate meeting, events, interviews, appointments, and arrangements.

• Making sure all the Rental Agreements are done on time.

• Requisition supplies, printing, maintenance, and other services.

• Lead and train lower graded staff and student employees, as required.

Auto Club of Southern California, Burbank, CA 5/2006-8/2007

Emergency Roadside Assistance

• Effective problem solver to let the members know we understood there situation.

• Made sure all customers were happy with the service I provided them with.

• Answered all my calls in a timely manner.

• Made sure members of AAA Club where calm while on the phone.

• Provided new employees with help on there calls.

• Made sure all customers where satisfied with my service at the end of the call.

Bank of America, Glendale, CA 2/2005-4/2006

Customer Service Call Center

• Helped customers with all account needs that they had.

• Opened new accounts, and also closed accounts for customers.

• Processed ordering of checks for our members.

• Solved all issues that out members had in a timely manner.

• Started a pilot team for the call center for only Armenia speaking customers.

• Trained new employees who where in our call center.

EDUCATION

Glendale Community College, Glendale, CA

AA Degree, 2006

LANGUAGES

English, Armenian, and also fully understand Persian.

REFERENCES

Available upon request.

Contact this candidate