Customer Service Rep
Resume:
NEFFRI BROWN
ATLANTA, GA *****
********@*****.***
OBJECTIONS
Obtain a position that will utilize my customer service experience, my strong communication skills and my ability to deal with unknown. Provide continuous organizational development through dedication and training innovation ideas, integrity, and commitment.
WORK EXPERIENCE
Ikon Document Solutions
Feb 2011-Present
Document Specialist
As a Document Specialist My duties were to make sure all call in jobs were done at a specific time and make sure all
documents are 99% accurancy.
Scanned all documents
Sets up and operates power and manually operated bindery machines for
gathering, stitching, folding, cutting, stapling, drilling, punching, padding,
collating and binding materials.
Loads and feeds paper stock and other supplies into machines.
Examines finished products for defects.
Records job time, supplies used and departmental charges.
Transports stock by cart or manually.
Packages materials for shipping.
Trims edges of bound material..
Receives, unpacks and stores incoming orders, checking against items listed
on invoices.
Iron Mountain
July 2010-April 2011
Imaging Assistance
As an Imaging Specialist my duties were to make sure all documents are prepped and and ready to be timely scanned in a timely matter.
Sorted all in coming and outgoing document.
Scanned documents and down sizing files.
Assistant with archives files.
Document scanning system Index request for medical records.
Policy Studies Inc
Aug 2009-May 2010
Office Assistance
As an Office Assistance my duties include was maintain the back office and helping my co-workers when in need.
Sorted all incoming and outgoing mail.
Scanned and input data into the system.
Answered Multi-line phone.
Filed and made copies
Made spreadsheet for daily log.
Purged and shredded all old documents.Check voicemail and answered all email to customers.
Sprint PCS.
July. 2006-June 2009
Customer Service Rep.
As a customer service rep, my duties included but not limited to taking incoming calls form customers that were having issues with there circuit.
Inputting customer’s information into the system.
Made outbound calls to inform customers about there account.
Called technicians to get update about customers account.
Called customers back at a timely fashion, and received over
70-150 calls daily.
Cingular Wireless Headquarters
Feb 2005-Aug 2007
Mailroom clerk
As a mailroom my profession my duties were to make sure all mail was out by 2:00pm, make sure all the FedEx, and UPS and DHL are pick off the floor and delivered. Deliver all couriers packages to the correct customers in a timely matter.
Sorted over 1500 pieces of mail daily.
Scanned in all FedEx and DHL packages.
Weighed and put postage on all outgoing mail
Made sure all the copy station is stock with paper.
QUALIFICATIONS
Highly personable Customers Service Professional with over 8 years of experience in account management, claims and sales processing, and cell-center operations within the travel, insurance and telemarketing industries.
Talent for identifying customer’s needs and presentingappreciating product and service offering.
Demonstrate the ability to gain customer trust and
provide exceptional follow-up, leading toincrease repeat and referral business.
Expertise in resolving escalating customer service issues.
Proficient with Microsoft office system (Including Microsoft Word, Microsoft Excel, Microsoft access, and Microsoft outlook
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