Customer Service Security
Resume:
Gayle Locklyn-Boddie
East Point, GA 30344
*******@*****.***
Objective: To further develop my experience and expertise in security operations and/or retail management, in a dynamic high volume corporate environment that can utilize my talents and offer me the opportunity for continued growth.
Work Experience
Day Porter/Bldg Supervisor
2/2010 – Present
Southeast Janitorial/Intelsat
Cleaning building during business hours, stocking and cleaning of all breakrooms and bathrooms. Responsible for ordering all supplies and perishables. Point of contact for all vendors of paper products and perishables. Supervise evening crew of 10. Train and supervise Floor Care Team on waxing, stripping, buffing and carpet cleaning.
Area Supervisor
5/2007 - 1/2010 Ross Dress For Less, Atlanta, GA
Responsible for all phases of store operations, ensure that company standards and expectations are met, executes business plan to deliver desired sales and profit, maintains good quality customer service recruits, trains and develops associates, manages and maintains control of stockroom, merchandise and apparel. Merchandise the Homes Department for improved sales and gross margin and execution of the weekly promotional planner. Ensure cash control procedures are properly followed including: bank deposits and drawer funds. Proper sizing and processing of apparel.
Store Manager
5/2006 - 6/2007 Family Dollar Stores, Decatur, GA
Promote a selling environment within the store through personally selling product as well as training and focusing on customer service. Prepare payroll, schedules, hire and terminate employees. Prepare yearly personnel evaluations. Merchandise the store for improved sales and gross margin and execution of the weekly promotional planner. Follow all inventory procedures relating to replenishment including add ons, zero balance, adjustments and damages/returns, and cycle counts. Ensure cash control procedures are properly followed including: bank deposits, drawer funds and petty cash.
Store Mgr
5/2000 - 9/2005 Pet Supermarket #258, Decatur, GA
Develop sales culture/attitude by ensuring customers are promptly greeted, taken to product locations and provided with courteous assistance. Promote a selling environment within the store through personally selling product as well as training and focusing on customer service. Prepare payroll, schedules, hire and terminate employees. Prepare yearly personnel evaluations. Merchandise the store for improved sales and gross margin and execution of the weekly promotional planner. Follow all inventory procedures relating to replenishment including add ons, zero balance, adjustments and damages/returns, and cycle counts. Conduct training classes for all new employees on: sexual harassment, selling techniques, cash register procedures, and daily balance. Ensure cash control procedures are properly followed including: bank deposits, drawer funds and petty cash.
Field Mgr
1/1998 - 6/2000 Interstate Protective Services, Atlanta, GA
Support, promote and assume responsibility for LP in all areas of risk management and physical security. Use diverse problem-solving methodologies to understand the fundamental parts of the problems and communicate the solutions effectively. Responsible for appropriate selection, terminations, performance appraisal and professional development of support team. Partner with internal and external clients, operations staff and management. Monitoring activities on-premises using alarm systems and closed circuit television. Remain composed and behave professionally during emotionally-charged or stressful situations. Appropriately respond to security, fire and safety violations and provide emergency services to employees. Respond to emergency calls for assistance to control disorderly or combative situations. Assess risk, evaluate security, identify vulnerabilities and corrective actions, and review for compliance with security policies and practices. Participate in the selection and implementation of technologies and security solutions. Strong technical knowledge and experience in networking and TCP/IP, as well as general network, wireless technologies, platform, and application security technologies and practices. Proficiency with desktop computing platforms (PC) and applications (MS Word, Powerpoint, Excel). Maintain knowledge in all aspects of security. Supervise the night shift of armed guard service. Preform unannounced property visits. Train officers in firearm safety; meet with property management to discuss additional services needed.
Security and Life Safety Director
1/1995 - 6/1998 Summerhill Neighborhood Development, Atlanta, GA
Solid knowledge of program security requirements as identified in the security management policies and procedures. Assist, advise, and guide all departments regarding security regulations and procedures. Make recommendations on security personnel requirements for each location. Assist and advise regional Human Resources regarding applicant references and security clearances. Maintain liaison with outside law enforcement and civil agencies on security matters and emergency situations. Cooperate with other law enforcement agencies on investigations of irregularities connected with organization security. Exercise the usual managerial authority with respect to hiring, staffing requirements, termination, and salary recommendations. Provide training and assistance for all installed security products and design and deliver security awareness programs. Participate in defining requirements for changes to new and installed security products. Performs security product evaluations. Provide guidance to less experienced staff. Develop and distribute Security and Life Safety manual for all departments.
Education
1988 Kansas State Univ, Ft Riley/Manhattan, KS
Bachelor's Degree
Business Admin/Mgt, Coastal Training Inst, Montgomery, AL
Certification
Executive Secretary
CBC Skills
Skill Name Skill Level Last Used/Experience
Cash Register Expert Currently used / 10CCTV Expert 1 year ago / 10MS Excel Expert Currently used MSWord Expert Currently used / Powerpoint Intermediate Currently used
3References
Reference Name Phone Email
Stalon Alexander 404-***-****
Personal
Wilbur Turner 678-***-**** wilbur.turner@resourcesfouryou
Professional
Koina Barham 404-***-****
Gayle Locklyn-Boddie
2407 Hillcrest Drive
East Point, Georgia 30344
*******@*****.***
The authors say that service-focused companies have the ability to create and communicate a well-defined, customer inspired service strategy. They also believe that customer driven firms actively seek to “develop and maintain” customer-friendly delivery systems by hiring, inspiring and developing customer-oriented front-line people.
I believe that cutting edge service companies thrive by empowering front-line people, closest to customer needs and problems, to effectively make decisions. As a results-oriented individual, I believe that my strengths lie in a solid background in management and a passion for excellent performance.
My accomplishments and strengths include: highly customer-focused manager and leader with excellent business and strategic planning experience and skills. An expert in hiring, training, motivating and leading staff to meet and exceed financial, productivity, and customer satisfaction goals and objectives. Ability to set, maintain, and increase performance goals and standards that span different business operations, tasks and job functions. Superb interpersonal, communications and management skills.
I also believe in author Tom Reilly’s value-added business philosophy that customer satisfaction is a function of the customer’s expectations relative to business performance. If you promise a lot and deliver more, you have satisfied customers who return again and again. I believe that I can make a positive impact immediately with your organization and would appreciate the opportunity to interview at your earliest convenience.
Sincerely,
Gayle Locklyn-Boddie
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