Customer Service Management

Sergia Cuevas

*** **** ***** ******

New York, New York 10040

Email: ************@****.*** / Phone: (646) 570- 4740

OBJECTIVE: Obtain a position in the hospitality industry where I may demonstrate and develop my excellent guest contact skills -- including complete fluency in Spanish -- and a passion for guest services excellence.

EDUCATION

New York City College of Technology, CUNY Brooklyn, New York

Bachelor Degree in Hospitality Management (2012)

“Study Abroad in Paris Program” (2010) Paris, France

Volunteering:

• “Grand Gourmet” (2012) - Grand Central Partnership.

• “Lycee François De New York Gala” (2012)

• “Grand Gourmet” (2009) - Grand Central Partnership.

EMPLOYMENT:

(01/12 - 06/12) Sushi Samba New York, New York

Pastry Cook (Internship)

• Baking and preparing all pastries

• Inventory control

• Recipe development

(09/09 - 11/10) Paula’s Restaurant New York, New York

Cashier & Hostess

• Welcoming, seating and coordinating front-of-the-house operations

• Cashiering and accounting

• Closing responsibilities

(04/09 – 08/09) D’Agostinos New York, New York

Deli Clerk (Summer Position)

• Consistently delivering quality customer service

• Maintaining a safe, sanitary and organized work environment at all times.

REFERENCES: Available upon request.

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