Customer Service Sales

Anayet Chodury

**** *. ****** **** ****. - Irving, Texas 75038 - Home Phone #: 972-***-**** - Email: ********@*****.***

Summary of Objectives

Assist customers with their questions, problems and complaints in person and via phone

Handle all customer relations issues in accordance with company policy, promote a positive shopping experience for all, and maintain customer/patient confidentiality.

Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.

Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers

Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision

Work Experience

7-Eleven Corporation, Irving, T.X

Location (3): 3321 W. Walnut Hill Lane 06/2008-09/2011

3401 N. Story Road

2800 N O Connor Rd

Senior Sales Associate/Assistant Manager

• Operating the point-of-sale register system for sales transactions

• Outlining in-store brand merchandising for promotion purposes

• Handling products for stocking and organizing backroom operations

• Using a personal digital assistant to assign ordering products for weekly stock

• Worked in many different shifts which incorporated team work for store functionality

Dick’s Sporting Goods, Dallas, T.X 06/2010-01/2011

Location: 13838 Dallas Parkway 75240

Sales Associate

• Setting store plans to promote new products

• Sell store warranties/replacement plans for commission pay

• Operating the point-of-sale register system for sales transactions

• Assist customers with store information and general customer service

• Multi-tasked working in different departments and the register

• Worked with managers to better improve communication throughout the store

Teleplan Consumer Electronics, Irving, T.X 11/01/2011-Present

Location: 2700 West Story Road

Logistics Associate/Electronics Inspector

• Routine inspection of various consumer electronic products with detailed merchant preparation reports.

• Locating customer orders from a finish goods inventory and applying a shipping process to complete a transaction.

• Multi-tasking on several systems of shipping using courier software like USPS’s Endicia Premium and Fed Ex Shipping Manger.

• Maintaining and organizing factory supplies within a designated stockroom.

• Creating warehouse floor plans to create a more efficient and productive working environment.

Educational Institutions

North Lake Community College, Irving, T.X

B.S Accounting: Business Management Student (Continuing)

The Academy, Irving, T.X

High School Diploma

Skill Set

Intermediate knowledge of Microsoft Office 2007 & 2010; programs such as Microsoft Word, Power Point, and Access. Possess a word per minute rate of 65/wpm.

Possess a common knowledge of current/modern consumer electronics from cameras, console gaming, laptops, desktops, televisions, cell phones, etc…

Comprehend basic components to electronic circuit boards and soldering.

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