Customer Manager
Resume:
Spring, Texas ***** Phone 281-***-****
E-mail ***************@*********.***
Margaret Stallworth
Objective To obtain a position in collections where my work ethics, negotiation abilities and experience can be utilized and advanced.
Summary of qualifications Collect delinquent accounts.
Full knowledge of skip tracing process.
General knowledge of bankruptcies.
Full working knowledge of Innovis, Accurint, and Symitar.
Full knowledge of repossession of vehicles.
Handle customer complaint.
Update and take incoming payments.
Negotiate acceptable payment arrangement.
General knowledge of recasting (correcting loans when there is a problem with the Loan payments.
Manage suspense accounts.
Dialer (customer calling system).
Full knowledge of Credit bureau Report.
Supervisor experience.
Manage Veterans Administration accounts.
Mobile Home eviction process
Internet.
Work experience 2005 –-2011 First Service Credit Union Houston, TX
Laid off
Senior Collector
Responsible for making fifty plus calls daily.
Achieved monthly quotas for loans and Bankruptcies.
Participated in collection department cross training
Good rapport with debtors.
Excellent Skip tracer using all tools available.
Handling incoming complaints and solving problems.
Excellent phone etiquette.
Persuade debtor to pay amount due or make future arrangements via phone, mail, or in person.
Make recommendations to review for special handling or intensified collections actions.
Assign field calls and send out demand letters to debtors.
Negotiate loan extensions and modifications and arranges payment schedules.
Perform other tasks such as setting up repossession of collateral.
Knowledge of state laws regarding repossessions.
Prepare reaffirmations for attorney, bankruptcy court clerk, and trustee when instructed by the Manager.
Keeps record of collections and status of accounts.
Light E Oscar (correcting accounts on the credit bureau).
1991 - 2005 Foley’s Houston, TX
(Closed and sold to Macy’s) Retired
Lead Collector
Manage suspense accounts (60 – 120 days past due and over)
Tandem System
Meet daily incentives and quotas
Achieve collector of the month five times
Dialer (Customer calling system)
Net Star
Skip trace
Internet
Accurint search
Credit Bureau Report (third party contact)
Swat (Assist collectors in group)
Handle customer complaints
Update incoming payments
Approve phone payments
Negotiate acceptable payment arrangements from customer
Light computer
1989 - 1991 Barry’s Jewelry Houston, TX
(Closed office in Houston and moved to California)
Lead Collector
Collector
Manage suspense account (120-180 days past due)
Meet company incentives and quotas
1985 - 1989 Gordon Jewelry Houston, TX
(Company sold to Zale’s Jewelry and moves to Dallas, Texas)
Supervisor/Collector
Responsible for five employees
Responsible for suspense and profit and loss accounts
Monitor employee daily file
Assist and train new employees
Customer complaints
Conduct meetings
1983 - 1985 Southern Guarantee Mortgage Houston, TX
(Company closed office and moved to California)
Supervisor/Collector
Manage Veterans Administration accounts
Obtain permission for eviction
Complete required documentation and maintain customer files
Negotiate acceptable customer payment arrangement
Inspect mobile homes after eviction
Education Booker T. Washington High School Brewton, AL
1983 – 2011 Various on the job training Houston, Texas
References
Jimmie Hilligiest
Houston, Texas
Lorina Ramos
Houston, Texas
Kristen Harper
Houston, Texas
Contact this candidate