Customer Service Administrative Assistant
Resume:
Lashawna R. Pye-McCoy
***** ********* **** ******, ** 48188 248-***-**** *********@*****.***
ADMINISTRATIVE PROFESSIONAL
PROFILE
Detailed-oriented, accurate, and observant. Well organized and proficient at multi-tasking. Excellent customer service aptitude. Outstanding interpersonal and communication skills. Quick learner who can rapidly retain information. Team player who rapidly establishes rapport and trust. Computer skills include Microsoft Word, Excel, PowerPoint and Outlook.
CORE SKILLS
Administrative Support Correspondence Customer Service
Record Keeping Reception Research and Analysis
Event Coordination Word Processing Procedure Development
EMPLOYMENT HISTORY
Stewart Asphalt & Paving Oak Park, MI 5/10 - Present
Administrative Assistant
o Coordinate work flow
o Arrange essential mail in priority action order for boss
o Handle all phone inquiries within my capacity
o Create and modify documents using Microsoft Office.
o Handle all customer service duties
o Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Grainger Lincolnshire, IL 9/08 – 3/10
Field Support Specialist
o Acted as liaison between customers and Sales Reps.
o Resolved questions and problems on quotes and orders from sales and service employees and customers
o Navigated SAP to make changes to orders, quotes, customer information; and provided
information to customers and field employees
o Entered quotes requests as required to support field and customer needs.
o Expedited quotes, orders and invoices.
o Processed credits and returns.
o Maintained special reporting and handling requests for customers and others on Sourcing sales, opportunities, markets, etc.
Lashawna R. Pye-McCoy Page Two
Comau Pico Southfield, MI 5/05 – 6/08
Administrative Assistant/Customer Service
o Processed and prepared correspondence for department director.
o Maintained and update files and records.
o Handled all internal and external customer requests.
o Provided price quotes to customers
o Orchestrated administrative functions, including appointment scheduling, filing and faxing.
o Reviewed EDI orders and make any necessary changes.
Federal Mogul Southfield, MI 10/03 – 01/99
Customer Service Supervisor
o Oversaw activities, efforts and training of 8 customer service reps.
o Coordinated assignments and work schedules.
o Assisted with processing customer orders.
o Determined appropriate action to positively impact customer satisfaction.
o Traveled to St. Louis to provide and receive training.
o Developed incentive program for employees which boosted moral.
o Ran attendance and performance reports.
EDUCATION
OAKLAND COMMUNITY COLLEGE, Royal Oak MI
Associates of Arts, Business Administration – June 2011
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