Customer Service Sales
Resume:
Tina Almanza
Denver, CO **219
303-***-**** cellular or 720-***-**** home
*******-******@***.***
Education: Attending classes on-line through Axia College of the University of Phoenix. Courses work studies will be applied towards obtaining my Associates of Arts in Business Degree. Anticipated graduation date; Fall 2012.
Certifications: 40 hour Life, Health & Variable Annuity; Florida Community College at Jacksonville 3/23/09; Leadership Team Building & Development Skill Path Seminars, 2007; Fiber Management, 3 hours of classroom credit, Antec Corporation.1998; Effective Communication Skills, 6 credit hours including curriculum, TeleWire Supply 1998; Mansfield Business School, Denver, CO. Certifications: Word Procession Specialist. Course work emphasized on business and accounting 1989.
Skills: Strong Negotiating and Customer Service Skills. Account Payable and Receivables, General Ledger. Software includes: Excel, Microsoft Word, Out-look and Power Point applications. Lotus Notes, Sales Force, People Soft ERP, CRM and SAP. CTI, MRI and Avid applications. Multiple phone lines and Switchboard experience. Typing; 65 words per minute, Data entry: 10,356 key stroke per minute.
Work Experience
12/01/11 – 04/01/12 Expeditor; Contract Position Raytheon Polar Services, Centennial CO 80112, Volt Workforce Solutions, 2401 Glassell St, Orange CA 92865
• Work directly with vendors on a daily basis to ensure accurate delivery of scheduled of product to the appropriate location.
• Research and verify accuracy of product by communicating any delays or substitutes to the end user.
• Facilitate the flow of materials within Polar Services.
• Multitask and while keeping accurate detailed notes and spreadsheets.
• Communicate effectively with buyers regarding changes in dates and availability of product.
10/03/11 – 12/01/11 Admissions Counselor; Ashford University, Denver, CO 80002
• Counsel prospective students on the admissions process and opportunities available at Ashford University.
• Schedule and conduct phone interviews.
• Accurately convey cores and program information; including advising students with respect to admissions requirements.
• Maintain the highest level of integrity and ethics in every interaction.
7/1/11 - 10/1/11 Volunteer Work; Drove patient to doctor appointments including sitting with her through chemo therapy treatments. Assisted patient with domestic chores throughout the week including weekends.
1/3/11 -6/30/11 Expeditor; Contract Position Lockheed Martin Space Systems. Littleton, CO 80127. Inconen Personnel, 6133 Bristol Parkway #232, Culver City, CA 90230 6
• Multitask effectively while thinking outside the box to implement creative ideas/solutions to enhance manufacturing flow.
• Maintain accurate production status reports for assigned programs and communicate issues affecting schedule and production .
• Communicate productivity or manpower concerns to appropriate people.
• Take appropriate action to expedite materials such as; damaged material repaired or in-house material transportation.
• Reports on completion dates, material changes or substitutions.
5/3/10 -10/1/10 Administrative/Property Assistant; Transwestern Commercial Services, Contract Position Snelling Staffing Service, 7730 E. Belleview Ave. Greenwood Village, CO,
• Responsible for applying lockbox deposits and money received from tenants.
• Collect and or call on late payments.
• Sent out monthly statements to tenants.
• Provided administrative support including phone support.
• Maintain lease and property files; prepare and coordinate bid proposals including service contracts.
• Track tenant service contracts including; insurance certificates
• Assist tenants by addressing their requests regarding building lease and property issues.
• Set up and coordinated vendor events and tenant parties.
• Accounts Payable and Accounts Receivable.
8/3/09 - 4/1/10 Customer Account Executive; Comcast Cable 6805 Southpoint Pkwy, Jacksonville, FL 32201
• Upgrade and sell; High-Speed Internet, Digital, High Definition and Digital Voice Phone service to new and existing residential customers.
• Ability to describe and answer product details and solution applications for subscribers; troubleshoot complex issues, i.e. programming and product issues.
• Assist customers with billing issues, service installations and service features.
• Good communication skills and telephone demeanor.
7/3/95 -11/1/08 Inside Sales/Customer Service; Arris Solutions, Englewood CO 80112
• Business to Business sales with two major Cable Operators.
• Created quotes, bids; coordinated pricing and specification information for on-line bid auctions.
• Advised customers and consulted with them regarding their needs.
• Called on customers to solicit new business.
• Established and maintained current accounts and while creating new business ventures.
• Worked as a liaison with outside counterparts via email, phone and in person.
• Interacted with product management, buyers and warehouse personnel on a daily basis.
• Conducted strategic sales meetings with other team members.
• Traveled when necessary to attend meetings; participate in table top shows and meet with customers.
• Met deadlines, while fulfilling budget numbers.
1994 - 1995 Manager Receptionist, Creations a Salon, Denver CO
• Scheduled and planned services for established clientele while assisting customer and public inquiries.
• Sold retail product and processed transactions.
• Assisted in opening and closing functions of Salon.
1993 -1994 Administrative Office Manager; Hamilton Properties, Aurora CO
• Collected and documented money received in for rent space from tenants
• Scheduled and organized showing of office space to potential tenants.
• Typed all documents including leases and notification correspondence.
• Accounts Receivable and general ledger documentation.
1990 - 1993 Clerical Terry Personnel; Thornton CO
Contracts included; One year contract with Coors Brewing Company in Golden Colorado; One year contract with the Colorado Department of Transportation; also held short term positions with Department of Developmental Disabilities and Colorado Department of Corrections.
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