Sales Management

Martyn Holland

**** ***** ****** *****, ************, MD 20882 Ph. 240-***-**** – Cell/ 301-***-**** – Home

High integrity, business-focused CIO accomplished in building, restructuring, and managing worldwide information services for Fortune 500 Public Companies. Innovative thinker and business leader with strong Capital and Expense budget management specializing in Developing People, Change Management, Compliance (PCI, SOX/Law 262, HIPAA), Controls, ERP Implementation, Acquisition Integration and Systems Consulting. Functional experience includes Hospitality, Food Service, Retail, Distribution, Warehousing, Manufacturing, Banking and Insurance

US Citizen – Open to relocation.

Proven Expertise includes:

• Global Team Leadership

• Strategic Business Thinking then IT Planning

• Business Change Management

• Process Improvement

• Vendor Partnerships/Negotiations

• ERP Implementation and Support

• Adapting to Fast Business Change

• Professional and Understandable Communication At All levels

• Technical Knowledge and Currency

• Strong Budget Management

• Business Partnership

• Compliancy Knowledge and Adherence

Professional Experience

HMSHost, leading provider of food, beverage, and retail services for travelers in airports, shopping malls, and travel plazas; 2,300 stores and 27,000 employees worldwide; subsidiary of Autogrill S.p.A.; formerly Host Marriott Services, Bethesda, MD, September 1997- December 2011.

CIO / Senior Vice President, Information Services and National Processing Center

Set strategic direction as Business Leadership Team member, collaborating with company President Established priorities as Steering Committee member and directed execution of projects consistent with long-range plans and annual budgets. Budget of $25 million and permanent staff of 70+ business systems professionals with additional project based business resources.

Present business cases and quarterly updates on key initiatives to parent company Board.

Source and manage vendor partnerships for technology solutions with supportable capabilities and contingency plans. Combine efforts with parent company to leverage global contracts with key vendors.

Highlights:

• Contributed to profitable growth in annual sales from $1.2Bn to +$2.5Bn through acquisitions and expansion of existing store volume by creating highly scalable systems and elevating performance visibility through shared services, ASP-based ERP systems, and dashboard reporting.

• Simplified, Centralized and Standardized disparate systems to provide service and support and allow operations to focus on the customers’ needs in the business not IT.

• Reversed legacy problems (low employee retention, failed projects) by establishing cross functional teams, clear project goals, clear performance expectations and business priority driven projects.

Major Projects:

• Consolidated operations accounting from 200 remote sites with 200+ employees to Shared Services Center with 100 staff members; reduced accounting, administration, and financial reporting expenses.

• In 2010 re-bid telecoms expenses saving $1.3 million annually while increasing bandwidth.

• In 2011, reviewed maintenance options for POS saving $2.0 million annually.

• Drove new technology initiatives for the business including mobile phone ordering (delivery to gate), table top ordering devices, iPad informational systems and self-ordering kiosks.

• Initiated and deployed ASP-based SAP Retail and PeopleSoft systems (Payroll, Benefits, Human Resources and Financials), on-time and on-budget; saved $2mm in hardware maintenance costs.

• Deployed Hyperion consolidation systems to smooth reporting to Italian HQ

• Introduced dashboard sales and financial reporting with a maximum 15 minute delay from POS to improve labor management, financial controls and information consistency.

• Directed store start-ups in India (including 2 Greenfield sites) through communications with airport authorities and vendors; established networking capabilities and managed systems implementation.

• Achieved PCI, PII, LAW 262 and HIPAA compliance by improving data security controls

• Directed evaluation, selection and rollout of new, centralized POS systems – a $45 million project.

• Completely redesigned systems infrastructure to replace Marriott systems after acquisition by Autogrill Group.

Martyn Holland page 2

Consultant, Jan Bell Marketing (jewelry retailer), April 1997-August 1997

• Developed and presented strategic plan that defined systems requirements to manage business during high-growth period (plan approved for implementation by executive management).

Sunglass Hut International, specialty sun retailer with kiosks and retail stores in high-traffic areas worldwide and ecommerce business, Coral Gables, FL, May 1995-March 1997

VP, MIS: Directed design and deployment of global systems for all functions including Finance, HR, Distribution, POS, Retail, Merchandising, and Catalog; managed budgets of +$12mm. Contributed to aggressive business growth and business process change as member of Business Executive Committee.

• Created service-oriented IT culture that included improving vendor reliability and implementing disaster-recovery plans to support business continuity.

• Planned and implemented a “greenfield “ distribution center in Atlanta consolidating 3 distribution centers with manual processes into one with automated sortation and locator capabilities. This improved “picking” times, improved accuracy of orders and elevated service levels

• Delivered major projects within time/budget guidelines: installed PeopleSoft HR/Payroll; revamped POS systems; designed new LANs/WANs, reducing communication expenses by +20%; implemented Internet capabilities.

Tupperware Worldwide, design-centric company offering high quality housewares to consumers worldwide, Orlando, FL, October 1991- March1995

CIO & VP, IT Worldwide: Directed global IT activities to fuel business growth, supporting manufacturing, distribution, sales, marketing, financial, and administrative functions. Led team of 120+ people and managed $24mm budget. Created and executed strategies to leverage global IT investments.

• Restructured headquarters of Latin America and Asia Pacific regions as key member of organizational definition team in consultation with Korn/Ferry, delivering +$3mm in cost savings.

• Centralized development resources, established regional support (North America, Latin America, Asia Pacific, Europe), and instituted country standards, reducing global costs by approximately 20%.

• Devised systems plan to support 100% business growth in North America over 5-year period; defined business requirements, systems architecture, and migration plan with external consultants.

• Reduced IT operating budget from $13.5mm to $9.5mm by migrating mainframe to new client/server systems and negotiating outsourcing contract for North America.

PRIOR experience includes Director, International MIS for both Burger King, Inc. and PepsiCo Food Service International. Technical and Managerial consulting for the CAP Group and CAP Information Systems, Inc.

Education

International Marketing, Bristol Polytechnic, now University West of England, Bristol, England UK

• MS/BS equivalency with core studies in business and computer science; concentration in international business/marketing.

Professional Activities

• Executive on Grounds, University of Virginia McIntire School of Commerce, 2001-Present: guest lecturing, course evaluation, student evaluation, and mentoring.

• Board of Directors, MEFCU (Marriott Employee Federal Credit Union), 2000-2007

• Chairman, ACI FIMS (Airport Council International Flight Information Management Systems); Technical Subcommittee: defined IATA standard for airline/airport data interfaces.

• Member Retail ARTS Committee (SSOI) to define mobile data standards (2011 to present)

• Keynote Speaker, FS/TEC (Foodservice Technology Conference), 2003, 2005

• Professional Achievement Award – 2010 FS/TEC-Nations Restaurant News

Additional Information

U.S. Citizen; native of Sheffield and Wales. Conversant in French, Spanish, and Welsh. Active cyclist, golfer, tennis, and competitive outdoor/indoor soccer player. Energetic leader who enjoys camping, carpentry, fly fishing, philately, and travel.

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