Customer Service Sales
Resume:
Erika Cox
Kansas City, MO. ****0
******@*****.***
Professional Objective
Obtain stable work at home employment with a growing company utilizing and enhancing my skills.
Areas of Strength/Skills
Customer Service Sales Administrative Multi-task Detail Oriented Quick Learner Problem Solving Computer Skills
Professional Experiences
Court Researcher/Virtual Assistant – Work from Home
2004-present
Kansas City, MO.
Collecting and submitting court cases for national personal injury publication for attorney evaluation purposes. Call courts to collect required information from the case files.
Conduct interviews, hire and train court researchers to collect and submit case information online.
Contact clients for real estate investors interested in buying homes. Obtaining information from the homeowner to evaluate investor’s interest. Make calls, search for new leads, and submit leads to investors. Contact attorneys offering them placement in a legal publication.
Teleconference Specialist/Customer Service Rep (part-time employee)
2006-2008
Premiere Global, Overland Park, KS.
Worked from home answering incoming lines and connect participants to conference calls.
Monitored court conference calls.
LiveOps/West at Home - Work from home
2000-2004
Customer Service Representative
Answered inbound calls assisting customers with product purchases, offered product description, assisted customers with purchases, explained options and products, addressed account concerns and disputes, canceling purchases. Handled a variety of customer service issues.
Offered upsells to customers.
Virtual Assistant/Trainer/Sales (work from home)
2001-2006
NHCD, Overland Park, KS.
Maintained and organized database files and records for managers. Assist in a number of other areas related to the ongoing process of the telemarketing, sales, and recruiting department.
As a Trainer/Supervisor, conducted interviews, training sessions and follow up sessions for new sales reps, and submitted new hire information to managers and managed database. Processed new reps forms and documents. Supervised new sales and telemarketing reps explaining duties and making sure reps understand duties and able to perform job.
As a Sales Representative/Telemarketer, contacted prospects to explain in detail benefits of prescription program. Explained benefits and assisted prospects with any and all questions and concerns.
Contacted CEOs and top level management offering them various products for their company – closing the sale.
Seminar Coordinator/Customer Service
1997-2000
Fred Pryor Services, Overland Park, KS.
Contacted and coordinated travel, hotel and food arrangements with vendors to assist seminar speakers with training sessions. Prepared and mailed training and employment packets to seminar speakers on a timely basis, which required meeting a strict deadline.
Communicated with multiple departments, managers and seminar trainees to assist with training sessions. Entered information and managed speaker databases.
Computer Skills
MS Office, WordPerfect, ACT, Email, Fax, Internet, Five9
Education
Bachelor’s Degree in Criminal Justice, Central Missouri State University, Warrensburg, MO. 1994.
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