Customer Service Sales

FELICIA GREENBERG *** Oxford Court 407-***-****

Royal Palm Beach, Florida 33411 **********@***.***

OBJECTIVE: To achieve everyday sales performance goals

SKILLS PROFILE

15+ years providing exemplary client satisfaction

15+ years experience working in a goal-oriented, incentive driven environment

15+ years history of meeting and exceeding sales goals

10+ years experience handling calls in a fast paced, high volume setting

10+ years experience with inbound, outbound, and cold calling

Graduate of Central Florida Insurance School, Inc

Extensive history of positive customer feedback

EDUCATION

Central Florida Insurance School, Inc.

Health Insurance Broker License

ITT Technical Institute

Associates Degree

PROFESSIONAL EXPERIENCE

9/2010-7/2011 Sales Associate, Dillard’s, Inc., Wellington FL

Provide top quality customer service

Stock and merchandise sales floor

Maintain markdown of sales items

Handle customer inquiries and provide knowledgeable answers to promote product sales

Operate cash drawer and handle change outs for both opening and closing shifts

Encourage sales while maintaining integrity in a high pressure, commission based environment

9/2006- 10/2009 Customer Account Representative, Sprint PCS, Altamonte Springs, FL

Researched and answer customer inquiries

Activated phone service

Responsible for selling and upgrading plans for customers

Accountable for retention of customers

6/2001-9/2006 Customer Service Account Agent, Spherion Corporation/Federal Express, Orlando, FL

Processed various types of client information including, account status, history, and billing information

Provided top quality customer service for clients

Accountable for handling all client inquiries related to their accounts and invoices

Processed client orders for domestic and international packages and tracked packages

2/2001-6/2001 Assistant Customer Operations Manager, Kelly Services/Singular, Maitland, FL

Processed payments on delinquent accounts

Reviewed and analyzed client invoices

Activated and reactivated telephone service

AWARDS AND HONORS

Honored by the President of Sprint for a perfect call monitoring

Employee of the Month multiple times

Honored for Quality Call of the Month

Achieved the highest average in completing interviews on a company marketing research project

*References available upon request.

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