Customer Service Representative
Resume:
Towanda Saunders
**** **** ******** ****** ***. 54
Crewe, 23930, Virginia, US
Mobile Phone: 804-***-****
Secondary Phone: 434-***-****
E-mail: *******.*****@*****.***
________________________________________
OBJECTIVE
Seeking a full-time Customer Service position with great benefits as well as room for advancement within the company.
________________________________________
WORK EXPERIENCE
Customer Service Representative
February 2007 – October 2007
Lowes | Richmond, VA
Retail
My duties are to run the register and give excellent Customer Service to the customers. Answer the telephone with excellent Customer Service transferring the customers to the appropriate departments and answering their questions. I also help the Spanish speaking customers whenever they need help.
Customer Service Representative
April 2005 - May 2005
Bank Of America | Richmond, VA
Banking
MY duties at Bank Of America as a Customer Service Representative were to take incoming calls from customers over the phone. I had to help customers with their bank accounts. I transferred customers to the different departments if needed. I also had quotas to keep us with like time limit on the phone, certain words I had to use when talking to a customer, and answering the customers questions correctly without giving false information.
Home Improvement Warehouse business
April 2002 - March 2005
Lowes | Chesterfield, VA
Retail
My dutie as a Lowe's customer service cashier are to, run the register handling money transactions,I promote Lowe's charge cards to customers,I take payments for Lowe's charge cards, answer the phone and give good customer service to my customers. I also used to assist the Pricing coordinator putting up prices in the store using labels. I had to make sure that all the pricing in the store was correct. I also had to do weekly and monthly audits for pricing. Then I had to print out the morning and evening reports showing the price changes that were completed each day. At the end of the day a manager would walk with me checking to make sure the prices changes were correct. Finally I had to file all the reports at the end of each day by dates.
Call Center
May 2001 - January 2002
JC Penny Call Center | Midlothian Va
Telecommunications Services
At the JC Penny Call Center I was a Customer Service Representative, who took incoming calls from customer who wanted At&T for their local or long distance phone company. I confirmed what the customer wanted and AT&T hooked that customer up with their company.
Retail Business
May 1999 - May 2001
Belk | Farmville Va
Retail
I worked at Belk as a Shoe Sales Associate cashier who sold shoes. I had to run the register handling money transactions, Promote Belk charge cards to customers, keep my sales up by selling shoes, order certain shoes that were out for customers and take card payments.
________________________________________
EDUCATION
Some College Coursework Completed,
April 2009 - I have not graduated
University of Phoenix | Crewe, VA
I am currently attending the University of Phoenix for a Degree in Business Cultural Diversity and Entrepreneurship. I will graduating with my Associate's Degree in September of 2010. I will continue on to my Bachelor's Degree and graduate with this degree in 2012. I have a 3.17 grade point average which is a B average.
High School or equivalent,
0 - June 1998
Amelia County High |
I graduated high school with a 3.0 average. I also attended Southside Community College in Keysville Va from 1998 to 2000 but did not graduate. Then I attended some courses at Virginia Commonwealth University In Richmond Va, but did not graduate.
________________________________________
SKILLS
Computer Intermediate
PowerPoint Intermediate
Microsoft Expert
excel Intermediate
________________________________________
LANGUAGES
English Beginner
Spanish Intermediate
________________________________________
REFERENCES
Tiffany Baskett
Casework Supervisor
Personal
Carlton Stevens
Store Manager, Onepubcom Inc
Professional
Towanda Saunders
1606 West Carolina Avenue Apt. 54
Crewe, 23930, Virginia, US
Mobile Phone: 804-***-****
Secondary Phone: 434-***-****
E-mail: *******.*****@*****.***
________________________________________
OBJECTIVE
Seeking a full-time Customer Service position with great benefits as well as room for advancement within the company.
________________________________________
WORK EXPERIENCE
Customer Service Representative
February 2007 – October 2007
Lowes | Richmond, VA
Retail
My duties are to run the register and give excellent Customer Service to the customers. Answer the telephone with excellent Customer Service transferring the customers to the appropriate departments and answering their questions. I also help the Spanish speaking customers whenever they need help.
Customer Service Representative
April 2005 - May 2005
Bank Of America | Richmond, VA
Banking
MY duties at Bank Of America as a Customer Service Representative were to take incoming calls from customers over the phone. I had to help customers with their bank accounts. I transferred customers to the different departments if needed. I also had quotas to keep us with like time limit on the phone, certain words I had to use when talking to a customer, and answering the customers questions correctly without giving false information.
Home Improvement Warehouse business
April 2002 - March 2005
Lowes | Chesterfield, VA
Retail
My dutie as a Lowe's customer service cashier are to, run the register handling money transactions,I promote Lowe's charge cards to customers,I take payments for Lowe's charge cards, answer the phone and give good customer service to my customers. I also used to assist the Pricing coordinator putting up prices in the store using labels. I had to make sure that all the pricing in the store was correct. I also had to do weekly and monthly audits for pricing. Then I had to print out the morning and evening reports showing the price changes that were completed each day. At the end of the day a manager would walk with me checking to make sure the prices changes were correct. Finally I had to file all the reports at the end of each day by dates.
Call Center
May 2001 - January 2002
JC Penny Call Center | Midlothian Va
Telecommunications Services
At the JC Penny Call Center I was a Customer Service Representative, who took incoming calls from customer who wanted At&T for their local or long distance phone company. I confirmed what the customer wanted and AT&T hooked that customer up with their company.
Retail Business
May 1999 - May 2001
Belk | Farmville Va
Retail
I worked at Belk as a Shoe Sales Associate cashier who sold shoes. I had to run the register handling money transactions, Promote Belk charge cards to customers, keep my sales up by selling shoes, order certain shoes that were out for customers and take card payments.
________________________________________
EDUCATION
Some College Coursework Completed,
April 2009 - I have not graduated
University of Phoenix | Crewe, VA
I am currently attending the University of Phoenix for a Degree in Business Cultural Diversity and Entrepreneurship. I will graduating with my Associate's Degree in September of 2010. I will continue on to my Bachelor's Degree and graduate with this degree in 2012. I have a 3.17 grade point average which is a B average.
High School or equivalent,
0 - June 1998
Amelia County High |
I graduated high school with a 3.0 average. I also attended Southside Community College in Keysville Va from 1998 to 2000 but did not graduate. Then I attended some courses at Virginia Commonwealth University In Richmond Va, but did not graduate.
________________________________________
SKILLS
Computer Intermediate
PowerPoint Intermediate
Microsoft Expert
excel Intermediate
________________________________________
LANGUAGES
English Beginner
Spanish Intermediate
________________________________________
REFERENCES
Tiffany Baskett
Casework Supervisor
Personal
Carlton Stevens
Store Manager, Onepubcom Inc
Professional
Contact this candidate