Customer Service Data Entry
Resume:
Nicole Jimenez
Miami, FL
******.*********@*****.***
Professional Summary:
Bi-lingual receptionist/data entry clerk with over 6 years of experience, with areas of expertise including answering phones with a minimum of 10 incoming lines, routing calls to correct department, taking messages, copies, running errands along with faxing and filing and also data entry.
Core Qualifications:
• Outstanding interpersonal skills
• Strong verbal communication
• Quick learner
• Computer proficient
• Extremely organized
• Proficient in Microsoft Office Suite: Word, PowerPoint and Outlook Express
October 2007 – April 2012:
Switchboard Operator – AAA Auto Club South – Miami, FL
• Switchboard operator for 3 years
• Answering 12 incoming lines
• Routing calls to correct department/office
• Greeting customers in a friendly yet professional manner
• Send faxes and made copies when needed
• Log in customers so each department is aware of customers needing to be helped
• Run errands for management when needed
• Book hotels
• Book car rentals
• Disney Specialist
• Universal Resort Specialist
• Florida Specialist
• Marriot hotel specialist
June 2005 – October 2007:
Receptionist – International Transportation Network – Miami, FL
• Answering telephones
• Handling a minimum of 10 incoming lines at once
• Greeting customers
• Transferring calls to the correct departments
• Taking messages for other employees
• Setting appointments
• Faxing and copying when needed
• Promoted after 3 months of being receptionist to being an export agent
• Handled all documentation that was required in order to ship out containers of goods for our customers
• Handled 100% of the customer service phone calls
• Sent faxes and made copies when needed
• When needed, filled in for our receptionist
References:
Janelynn Garcia: 786-***-****
Yazmin Alvarez: 305-***-****
Pilar Jimenez: 305-***-****
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