Customer Service Manager
Resume:
Mayfield Heights, OH *4124
**************@*****.***
OBJECTIVE
Dedicated, conscientious professional with strong-track record of delivering top performance. Possess a diversified spectrum of experience in retail and customer service. Personal qualities include: positive, adaptable, teachable, strong work ethic, and driven. Other skills include:
1 Timely 2 Sales
3 Retail experience 4 Team Work
5 Cash handling
6 Customer Service
Work Experience:
St. Clair learning academy, Cleveland, OH 04/2010 - 11/2010
Teacher Aid
Assist children with reading, learning shapes colors, math, and alphabet.
Helped manager with day to day activities at a busy daycare with 65 - 80 children per month.
Handled any complicated issues with parent vouchers, co-pays, payments, and paper work that needed to be filled out.
Provided feedback on how to help the owner of the company pass an audit for this year, which was a highlight of my career.
Made sure the daycare was cleaned meticulously at the end of my shift.
Offered to stay late some nights when others went home for emergencies, which classified me as dependable employee.
LIBERTY TAX SERVICE, Cleveland, OH 10/2007 - 05/2008
Receptionist / Marketer
Promote good customer relations by consistently providing outstanding customer service
Maintain a well developed working knowledge of store goals and using formal education, self-motivation, and in house training to accomplish these goals.
Prepare a detail calendar of events for the week using outlook for manager
Followed the company’s guidelines and procedures to help tax consultants prepare tax documents for potential new and existing clients.
Passed out flyers to local companies in the area promoting business which helped increase revenue by 10%.
CLEVELAND BROWNS, Cleveland, OH 08/2007 - 12/2007
Cashier / Vendor
Sold beverages, food, and complimentary items to customers.
Develop rapport & listening skills to better help recommend alternative products.
Acquired balancing skills to make sure proper change was given back to customers at all times.
Always sold every item each browns game on display tray or a vendor booth
Dots Inc., Cleveland, OH 01/2006 – 09/2006
Sales Associate
1 Perform all functions relating to the handling of merchandise or cash in
2 Ensure that all customers receive receipts on all purchases
3 Contribute to the overall display and presentation efforts within the store environment,
Including stocking and replenishing merchandise
Education
Glenville High School, June 2008
Miami Jacobs Career College , In Progress- Medical Assisting program
6509 Marsol Rd. Apt. # 326
Mayfield Heights, OH 44124
**************@*****.***
OBJECTIVE
Dedicated, conscientious professional with strong-track record of delivering top performance. Possess a diversified spectrum of experience in retail and customer service. Personal qualities include: positive, adaptable, teachable, strong work ethic, and driven. Other skills include:
1 Timely 2 Sales
3 Retail experience 4 Team Work
5 Cash handling
6 Customer Service
Work Experience:
St. Clair learning academy, Cleveland, OH 04/2010 - 11/2010
Teacher Aid
Assist children with reading, learning shapes colors, math, and alphabet.
Helped manager with day to day activities at a busy daycare with 65 - 80 children per month.
Handled any complicated issues with parent vouchers, co-pays, payments, and paper work that needed to be filled out.
Provided feedback on how to help the owner of the company pass an audit for this year, which was a highlight of my career.
Made sure the daycare was cleaned meticulously at the end of my shift.
Offered to stay late some nights when others went home for emergencies, which classified me as dependable employee.
LIBERTY TAX SERVICE, Cleveland, OH 10/2007 - 05/2008
Receptionist / Marketer
Promote good customer relations by consistently providing outstanding customer service
Maintain a well developed working knowledge of store goals and using formal education, self-motivation, and in house training to accomplish these goals.
Prepare a detail calendar of events for the week using outlook for manager
Followed the company’s guidelines and procedures to help tax consultants prepare tax documents for potential new and existing clients.
Passed out flyers to local companies in the area promoting business which helped increase revenue by 10%.
CLEVELAND BROWNS, Cleveland, OH 08/2007 - 12/2007
Cashier / Vendor
Sold beverages, food, and complimentary items to customers.
Develop rapport & listening skills to better help recommend alternative products.
Acquired balancing skills to make sure proper change was given back to customers at all times.
Always sold every item each browns game on display tray or a vendor booth
Dots Inc., Cleveland, OH 01/2006 – 09/2006
Sales Associate
1 Perform all functions relating to the handling of merchandise or cash in
2 Ensure that all customers receive receipts on all purchases
3 Contribute to the overall display and presentation efforts within the store environment,
Including stocking and replenishing merchandise
Education
Glenville High School, June 2008
Miami Jacobs Career College , In Progress- Medical Assisting program
6509 Marsol Rd. Apt. # 326
Mayfield Heights, OH 44124
**************@*****.***
OBJECTIVE
Dedicated, conscientious professional with strong-track record of delivering top performance. Possess a diversified spectrum of experience in retail and customer service. Personal qualities include: positive, adaptable, teachable, strong work ethic, and driven. Other skills include:
1 Timely 2 Sales
3 Retail experience 4 Team Work
5 Cash handling
6 Customer Service
Work Experience:
St. Clair learning academy, Cleveland, OH 04/2010 - 11/2010
Teacher Aid
Assist children with reading, learning shapes colors, math, and alphabet.
Helped manager with day to day activities at a busy daycare with 65 - 80 children per month.
Handled any complicated issues with parent vouchers, co-pays, payments, and paper work that needed to be filled out.
Provided feedback on how to help the owner of the company pass an audit for this year, which was a highlight of my career.
Made sure the daycare was cleaned meticulously at the end of my shift.
Offered to stay late some nights when others went home for emergencies, which classified me as dependable employee.
LIBERTY TAX SERVICE, Cleveland, OH 10/2007 - 05/2008
Receptionist / Marketer
Promote good customer relations by consistently providing outstanding customer service
Maintain a well developed working knowledge of store goals and using formal education, self-motivation, and in house training to accomplish these goals.
Prepare a detail calendar of events for the week using outlook for manager
Followed the company’s guidelines and procedures to help tax consultants prepare tax documents for potential new and existing clients.
Passed out flyers to local companies in the area promoting business which helped increase revenue by 10%.
CLEVELAND BROWNS, Cleveland, OH 08/2007 - 12/2007
Cashier / Vendor
Sold beverages, food, and complimentary items to customers.
Develop rapport & listening skills to better help recommend alternative products.
Acquired balancing skills to make sure proper change was given back to customers at all times.
Always sold every item each browns game on display tray or a vendor booth
Dots Inc., Cleveland, OH 01/2006 – 09/2006
Sales Associate
1 Perform all functions relating to the handling of merchandise or cash in
2 Ensure that all customers receive receipts on all purchases
3 Contribute to the overall display and presentation efforts within the store environment,
Including stocking and replenishing merchandise
Education
Glenville High School, June 2008
Miami Jacobs Career College , In Progress- Medical Assisting program
Contact this candidate