Customer Service Administrative Assistant

Chontell Swann

North Potomac MD ***** 301-***-****(Cell)

301-***-****(Home) ********.*****@*****.***

www.le-swanns.com

Administrative Assistant/ Data Specialist/ Receptionist/ HR Assistant

• Documents management, processing specialist and HR assistant including light payroll.

• Managing and organizing multiple project task, client schedules and work products.

• Performance management and improvement tracking systems.

• Excel Specialist and has experience in Spreadsheets-Budgeting, adding weekly pay total.

• Updated and input data as required to ensure quality of mission critical information by utilizing various proprietary applications as well as commonly used business software applications.

• Expert in Typing various files/ formats into Excel.

• Training using Quickbooks Software.

Skills:

Administration Skills: Documents management, processing specialist and HR assistant

File organization, Records Management, Database Administration, Extensive Data entry, Customer Service, Sale training, Inventory Management, Customer relations, Calendaring and organize meetings, Help with project researches, using Adobe to make applications, Other offices up dated status by,Using Excel spreadsheets, Conduction and summarizing research, Cash register and money handling, Solving customer problems, Knowledge of products, to help assist customers, Front-Desk Reception, Clerical skills, Composer edits, proofread Correspondence and PR materials writing and proposal writing

Computer Skills: MS Word. MS Excel, MS PowerPoint, MS Outlook, MS Access, Lotus Notes, Window XP, Computer setup and home networking (light)

Accounting Software Skills: QuickBooks

Education and Training:

Montgomery College Rockville, MD 2010 - Present

Major: Computer Science Minor: Music Composition.

Computer Science Course, Prince Georges Community College, Largo, MD 2004 – 2007

Computer CIS 101 Computer Literacy, Microsoft computer application packages and included methods of operation hardware and software concepts.

Experience:

Political campaign, Montgomery County MD, Feb 2012-Present

Feid Intern/Administrative Support

• Volunteer recruitment

• Phone calls to voters and confirmations calls.

• Data entry using google docs

• Assist staff with day-to-day office management and other projects like financial and signatures verification.

• Training Volunteers

• Taking meeting notes, attending field or regional briefings, and other administrative tasks and errands.

Smithsonian Institution, Washington, D.C Mar 10 – Sep 10

Restaurant Associates

Responsibilities:

• Receive and disburse money in establishments other than financial institutions.

• Cash registers or related equipment.

• Processing Credit or debit transaction and validation checks.

• Use of electronic Scanners.

• Answer customers' questions, and provide information on procedures or policies.

Forseti Technologies, Inc, DCPS-District of Columbia, DC Mar 09 - Dec 09

Data Specialist- Medicaid

Responsibilities:

• Data Prepping of Medicaid Documents

• Scanning Of Medicaid Document

• Other responsibilities as assigned

National Science Teachers Association, Arlington, VA Jun 08 – Nov 08

Friends & Company: Contractor-Data Specialist

Responsibilities:

• Screening- DQ and IQ making sure the Students are either Ineligible or not eligible.

• Data Entry- Typing up the Students names, School addresses etc.

• Monitor Key Performance indicators for assigned data management area.

• Problem Solver using detective method

• Maintain appropriate paper and electronic files as required by clients.

• Maintain Database Files

Driscoll Seltzer PLLC, Alexandria, VA Mar 08 – Jun 08

Friends & Company: Contractor-Administrative Support/ Information Operator

Responsibilities:

• Respond to inquiries by writing articles about the company findings.

• Preparing publications, attending meetings

• Conducting library and computer searches information

• Letters, reports, correspondence, and administrative forms; and organizing all logistics for meetings.

• Assist in writing, analyzing, and synthesizing proposals.

• Coordinates calendar listings for attending physicians, schedules meetings by making room reservations, notifying attendees

• Preparing agenda coordinates calendar listings for attending and other pertinent meeting information.

Hasting Architectural Restoration, Arlington, VA Jan 08 - Mar 08

Alegiant: Contractor-Receptionist/ HR Assistant

Responsibilities:

• Organize, Coordinate/ Assist with arrangements for employees.

• Establishing and maintaining effective, professional working relationships with clients, and team members.

• Kept inventory of Supplies

• Using Excel to keep track of office bills, employee’s time sheets and other office personal data.

• Coordinate and Office Problem solver using Window XP, and other Microsoft Software.

• Performance management and improvement tracking systems

• Employee orientation, development, and training logistics and recordkeeping

• Using Adobe to make candidates applications

• Maintaining employee files and the HR filing system;

• Assisting with the day-to-day efficient operation of the HR office.

• Typing various files/formats into Excel

Morgan and Finnegan, Washington, DC Dec 07 - Jan 08

Woodside: Contractor-Receptionist/ Documents Management support

Responsibilities:

• Typing Law Document

• Manage Data Case Files

• Answer Phone/ Outlook Messages and Scheduling Conference Room use

• Mass Mailing & General Office Support

• Document research, Prepared legal immigration law briefs

• Provided other Administrative support for lawyers and paralegals.

Team, Rosslyn, Arlington, VA Dec 07 - Dec 07

Alegiant: Contractor-Administrative Assistant

Responsibilities:

• Account Assistant using Access

• Answer Phone, Faxing, Filing, Ordering Supplies and Track Supplies

• Writing Proposals

• File Records using Lotus notes

• Packages Tracking

• Managing and organizing multiple project task, client schedules and work products

• Channeled phone calls on switchboard and arranged conferences.

Winrock International, Arlington, VA Nov 07 - Dec 07

Friends & Contractor: Contractor-Clerical/ Office Specialist

Responsibilities:

• Updated and input data as required to ensure quality of mission critical information by utilizing various proprietary applications as well as commonly used business software applications.

• Track shipments

Partnership for Public Service, Washington DC Sep 07 - Nov 07

AccountPros: Contractor-Excel Specialist

Responsibilities:

• Spreadsheets-Budgeting, adding weekly pay total

• Timesheets-Adding up weekly timesheets

• Data Entry- Typing Employee’s address

LM&O Advertising, Washington, DC Jun 07 – Sep 07

Friends & Company: Contractor-Administrative Assistant/ Resources Assistant

Responsibilities:

• Administrative tasks such as emailing using Outlook, filing, Faxing, Copying, and tracking activities via daily status report.

• PowerPoint presentation for the clients for and research finding.

• Arrange conference meeting and rooms

• Scheduling and setting meetings

• Assist Project manager and office staff when needed

• Plan, Coordinate, and prepare the production and distribution of documents including proposals and reports

• Packages: Accepting, Signing, Sending and Tracking using Fed EX and UPS

• Preparing memos and other correspondence

• Advertising Ideas Research/ Advertising creative activities

USSMC, Washington, DC Feb 07 - May 07

CTI: Contractor-Office Support Specialist

Responsibilities:

• Microsoft Software Solver

• Utilize word, PowerPoint and Adobe skills

• Compile, edit and assemble textbooks used as classroom educational resource for CEOs

• Making other documents by using adobe as well.

The Latrobe (Apartment Complex) Sep 06 - Jan 07

Receptionist/Office Assistant/ Mail clerk

Responsibilities:

• Greet residents/visitors

• Perform mail security checks & distribute to occupants

• Accepting package deliveries and mail sorting receiving mail

• Signing in visitors to comply with facility security requirements

• Also greeting and screening signing for package deliveries

• Residential Scheduling

Reagan National Airport, Arlington, VA Aug 05 - Sep 06

Receptionist, Sales Associate, Inventory Manager

Responsibilities:

• Cashier, mark & tag merchandise

• Stock tables and shelves; prevent merchandise damage (preserving materials in saleable condition)

• Theft; maintain shops to be presentable to the public and equipment operable according to management’s specification

• Train new Sales Associates

• Open and close stores

• Answer phones in both the admin office and in the stores

• Perform clerical duties as needed and assigned

• Customer service

Volunteer experience:

Velircorp Entertainment Division, Brentwood, MD 99 - 03

Part Time; Judy Lee, Office Administrator: field calls; assemble mailing & promotional materials associated with entertainment for civic and non-profit events.

Family Crisis Center of Prince Georges County, Brentwood, MD 98 - 99

Summers only; Paula Jones, Supervisor: 15 hours per week: Day camp counselor for crisis children; answer phones, light filing, typing (at least 40 WPM). Also assisted Ms. Jones as one of her personal office assistants

Church of the Lord Jesus Christ of the Apostolic Faith, Washington DC 97

Receptionist

Church Hostess, clerk and other various office-related duties as needed; entertainer

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