Customer Service Sales
Resume:
Ashley S. Overbaugh
Hudson, Florida 34669
*.*********@*****.***
Objective:
A highly motivated and collaborative individual with the ability to become an integral and essential member of the team. Poses exceptional communication and planning skills to see events thru to the final stages, ensuring the customer is highly satisfied and kept informed during all steps of the process. The ability to take initiatives and form thoughts out of the box, while actively listening to all ideas and opportunities that occur.
Core Competencies:
• Proficiency in many current software applications, including the Microsoft Office Suite (MS Word, Excel, Outlook, Power Point)
• Type 50-60 WPM
• Highly Organized
• Time Management and prioritization abilities
• Critical Thinking
• Customer Service Oriented
• Strong Communication Skills
• Strong Work Ethic
• High degree of interpersonal skills
• Team player
• Motivated by mission
Employment History/ Experiences:
Whitney Bank December 2010 to Present
Multi Service Banker
Part of a Team of Bankers who ensure that anyone who comes into our bank receives the highest level of customer service possible. This is achieved by positively greeting customers when they enter, processing all requested transactions correctly and in a timely manner, offer additional banking products to ensure the customer is receiving all benefits possible the bank has to offer and going to visit customers to check in on any of their potential banking needs. Additional responsibilities to this position include, processing all work, balancing teller drawer every day, maintaining branch reports (spreadsheets) to ensure branch is compliant with banking procedures, preparing and leading Monday morning huddles (group meetings) to ensure all team members are informed on all information that needs to be communicated.
Corporate Interiors Inc. August 2006 to December 2010
Project Coordinator/Customer Service Representative
Facilitates all planning, organizing, and scheduling project coordinating followed by overseeing all stages of project completion. Management of client files and coordination of case documentation. Prepare proposals and bid packages for customers by confirming all product pricing, availability and lead times to ensure timeline meets customers needs. Liaison between sales team and clients to establish and maintain the best possible customer service; I emphasize working together as part of a team in my daily responsibilities. Regularly update management on sales status; providing typed weekly and monthly reports, while also maintain project itineraries. Complete projects by ensuring all invoices pertaining to each individual project is paid and documented within the time required. Continuously evaluate processes and procedures to create best practices and ensure projects are completed successfully and as efficiently as possible.
City of Clearwater Long Center March 2004 to August, 2006
Head Lifeguard
Ensure the safety of all patrons and staff at all times. Ensure pool is maintained by checking water every 3 hours and performing all pool maintenance as needed. Keeping current records of all pool maintenance. Preparing monthly and weekly schedule of staffing and pool event schedules. Coordinating pool events, pool lessons (including: swimming lessons, summer school classes, summer camp events, scuba, lifeguard courses, etc.) Ensuring all staff is up to date on all required certifications. Attending weekly Recreation Center Meetings to ensure effective communication between the rest of the center and the pool. Preparing and running weekly lifeguard in-services to keep staff fresh on skills. Participated in additional trainings offered to stay up to date on pool regulations, trainings, and marketing events to offer the City of Clearwater a competitive array of events to capture the public’s attention. Offering patrons the best possible customer service by following up with any complainants and any requests for changes.
Education:
Bachelors Degree, (current)
Management and Leadership Organization specializing in Project Management
St. Petersburg College, St. Petersburg, FL
Associate of Arts Degree, 2006
St. Petersburg College, St. Petersburg, FL
Ashley Overbaugh References
Professional:
Drew Marshall Corporate Interiors CEO 727-***-**** x 212
Marc Shore Marc Shore and Associates 407-***-****
Marilyn Frank Corporate Interiors Former CEO 727-***-****
Neil Clark Corporate Interiors Sales Manager 941-***-****
Terry Shields Corporate Interiors Former Sales Mng 813-***-****
Yvonne Sve Corporate Interiors Sales Manager 727-***-****
Paige Sullivan Whitney Bank 727-***-****
John Bozenhart Corporate Interiors Installer/ Project Mng 727-***-****
Personal:
Teresa Courchene Kraft Foods 727-***-****
Tina Overbaugh Chico’s / Sister-in-law 727-***-****
Mary Kosinski Human Health of Foods and Serv. 202-***-****
Jennifer Long Former Corporate Interiors Project Coordinator 813-***-****
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