Customer Service Assistant

Witcher, Amber

**** ***** **** ******, ************, PA 19132

(H) 215-***-**** (C) 215-***-**** (Email): ********@***.***

Professional Skills:

• Microsoft Word

• Microsoft Excel

• Microsoft Access

• Microsoft PowerPoint

• Knowledgeable of Internet application

• Knowledge of various computer and Xeroxing equipment

• Proficiency in customer service and help desk

• Ability to accurately receive and deliver phone messages

Education:

Samuel S. Fels High School Philadelphia, PA

General Study Diploma 2002

Harrison Career Institute Philadelphia, PA

Computer Operation /Help Desk Certificate

Community College of Philadelphia Philadelphia, PA

Employment: Ikon Solution Corp. Philadelphia, PA

Mail Clark – responsible for various departments’ mail and package, also sending out package and mail for various departments

Community Service:

Faith Emanuel Baptist Church, Philadelphia, PA

• President of Junior Trustees: responsible for the offering totals into the Church’s computer database

• Pastor’s Personal Assistant

• Sound Room Assistant and Trainer, responsible for setting up the sound system for Sunday morning services and other Church events.

E .P. Hill Elementary School, Philadelphia, PA:

Assist 4th grade teacher with grading papers, homework, testing, English, Math and Social Studies

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