Customer Service Medical

Experience

Guest Services Attendant, AEG; Portland, OR 2012 - present

• Greet, usher, and provide directional assistance to all guests at Rose Quarter events.

• Monitor guest conduct, while performing crowd management functions, to ensure a safe and positive

experience for all guests.

Volunteer, Oregon Humane Society; Portland, OR 2011 - present

• Assists with in-shelter, as well as in-home, care and socialization of animals.

• Interacts with public to facilitate smooth adoption process for both adopter and animal.

• Prepares and sterilizes surgical equipment and assists with post surgical recovery of animals.

• Various Oregon Humane Society special event assistance as need arises.

Benefits Analyst, Legacy Health; Portland, OR 2008 - 2010

• Monitored, analyzed, and evaluated benefit plan administration policies, procedures, and practices.

• Prepared documentation of analysis and implemented approved administration changes and

recommendations.

• Acted as a resource to Benefits Specialists in daily processing activities, assisting as necessary.

• Performed audits of processing work.

• Assisted Benefits Consultant and Benefits Administrator with design, implementation, and administration of company wide benefit programs.

• Performed analysis and made recommendations on benefit design.

• Designed and implemented company wide benefit surveys and market comparisons.

• Assisted Legacy Health’s Leadership in preparation of benefit related information for budgeting purposes.

Disability Benefits Analyst, Standard Insurance; Portland, OR 2000 - 2008

• Investigated, secured, and analyzed information independently making and communicating decisions within

appropriate timeframes to issue accurate benefits for long term disability claimants.

• Identified, developed, and executed claim and disability management strategies to appropriately manage

claim liability.

• Provided responsive and caring customer service through proactive communication, response to inquiries,

and resolution of issues.

• Served as primary contact for eleven regional large case policy owners.

• Provided timely and accurate approval of claim decisions, claim disability management strategies, and

payments for less experienced staff.

Agent/Medical Bill Auditor, Nationwide Insurance; Portland, OR 1995 - 2000

• Acquired and assisted personal lines insurance policyholders, applying appropriate underwriting risk

guidelines.

• Performed audits of all Personal Injury Protection and Bodily Injury medical bills to assist in reduction of unnecessary medical claim expense.

Education

Portland State University, Portland, OR - B.S. Speech/Communications

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