Customer Service Representative

Briana Fisher

**** **** ****** **** #***

Plano, TX 75093

******.****@*******.***

Phone:214-***-****

Customer Service / Cash Handling / Account Servicing

Overview

Mission Highly spirited and growth-focused person with a strong work ethic, excellent attitude, and a commitment to providing quality work while achieving set goals and objectives. Strategic business mindset, complemented by excellent communication skills that are used to cultivate and maintain solid business relationships and rapport with external clients and internal colleagues. Proficient in Microsoft Office and Apple Inc. Proprietary Software.

To practice in an employment field best suited for me to use my skills to be an asset to the company and its respective goal(s), as well as maximize personal results.

Skills • 10 Key Touch

• Key Proficiency 40+ WPM

• Microsoft Office Suite

• MS PowerPoint – Currently used 10+ years

• MS Word – Currently used 10+ years

• MS Excel – Currently used 10+ years

• Data Entry – Currently used 5+ years

• Cash Transactions

• Word Processing

• Communication

• Team Building

Education Bill Priest Institute

Graduation Date: 2008

• G.E.D.

Ashworth College

• Graduation Date: 2012

• Veterinary Assistant

Experience

Experience Cont. Home Depot(Temp.Assignment) - Customer Service Representative

Sept. 2010/Dec.2010 – Plano, TX

• Answered non-commissioned inbound sales calls

• Handled customer complaints

Jenny Craig - Customer Service Coordinator

Apr. through Aug. 2010 – Plano, TX

• Took work orders

• Answered customer service inquiries

• Confirmed external customer appointments

• Handled shipment inventory

Celestica (2 Month Temp. Assignment) – Assembly Line

Jan. and Feb. 2010 – Farmers Branch, TX

• Used configuration and media to program cell phones while working a production line

Volt (Serving Apple Inc. on Temp. Assignment) – iPhone Tech Support

2009/2010 – Addison, TX

• Managed day-to-day relationships via phone support with external iPhone customers

• From beginning to assignment completion, I had an overall customer satisfaction average of 87.40%

• Initiated and developed relationships with others throughout the business unit and the company in order to identify and broaden understanding of customer needs; create solutions to improve effectiveness and results

• Coordinated account servicing and fulfillment daily

Nordstrom Rack - Customer Service Representative

2007/2009 – Dallas, TX

• Merchandised clothing products

• Maintained running inventory of stock and end of month inventory on all product

• Kept designated working area clear for customers to enjoy their shopping experience

• Handled cash transactions

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