Customer Service Quality Assurance
Resume:
TRAM DAVIDSON
****@*****.***
Profile•Extensive knowledge of a variety of high quality beauty treatments and products.
• Solid working experience and organizational skills in diverse management and administration tasks.
• Ability to motivate others and interact with people from diverse background.
• Commit to develop mutual respect and long lasting rapport with others through hospitality and communication.
• Open minded, good-listener and quick-learner.
• Reliable, warm, friendly and gently person with high responsibility.
EducationHolland College, Leiden, The Netherlands
Intermediate Business Diploma Education
• Courses included: accounting, statistics, economics and business admin.
Chateau Elan, Braselton, GA
Customer service Training Program
Work Experience Remede/Bliss Spa at Starwood Hotel , Atlanta GA 8/2009 - Present
Esthetician
• Determine clients’ needs and customize a specific program to meet their
goal and desires.
• Perform facials, waxes, retails of beauty product.
• Maintain equipment and room organization that is conducive to optimum business success.
Orange Skye Day Spa, Suwanee GA 9/2008 – 8/2009
Spa technician
• Determine clients’ needs and customize a specific program to meet their
goal and desires.
• Perform facials, waxes, and all kinds of body treatments.
Marcus Institute, Atlanta GA 9/2007 – 9/2008
Administrative Assistant
• Filing, electronically and hard copy
• Answering the phone, taking service requests
• Calling performing special projects, ordering supplies, calling service vendors
• Validating and processing check request for approval
• Answering emails
Chateau Elan Hotel & Report, Braselton, GA5/2002 – 8/2007
Esthetician
• Determine clients’ needs and customize a specific program to meet their
goal and desires.
• Perform facials, waxes, all kinds of body treatments and hair services.
• Handle product sales and billing of clients.
• Order product supplies and maintain product displays.
• Provide lesson for make-up application and teach clients product
knowledge.
• Maintain equipment and room organization that is conducive to optimum
business success.
Nail Talk and Tan, Atlanta, GA4/2001 – 4/2002
Salon Manager
• Opened studio and built client base.
• Scheduled staff hours and customer appointments.
• Designed and developed promotion to increase sales and client return.
• Customized client’s needs with employee specific skills.
• Maintained monthly scheduling books, Managed day-to-day operations.
• Handle all money transaction: cash, checks, and credit card payment
• Handle gift certificates and membership program.
• Ordered supplies, maintained equipment, and maintained accounts.
• Address client’s concerns, training staffs
Solectron, Fremont, CA10/1995 – 12/1998
Electronic Technician
• Quality assurance and quality control inspector for personal computer
boards.
• Touch up and rework of PC boards.
• Maintained own equipment and tools.
Kooi Accounting, The Netherlands1/1989 – 8/1994
Accounting Assistant
• Day-to-day accounting procedures and bookkeeping, data entry on
computer, balancing budgets, preparing tax reports, preparing financial
reports.
• Organized and maintained files.
• Multi-tasked with different departments.
• Prepared bank statements.
• Prepared documents for files.
Languages:English, Dutch and Vietnamese
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