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Customer Service Sales

Land O' Lakes, FL, 34639
August 07, 2012

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**** ******** **, ****** ******, FL 34639 • • 813-***-****


University of Florida, Gainesville, FL, May 2010

B.S. Recreation, Parks, and Tourism Management

Specialization Event Management; Minor Communications

GPA: 3.10, Dean’s list (2007, 2008)


Innisbrook Resort and Golf Club, Innisbrook, FL October 2011 – July 2012

Convention Services Coordinator

Supervise the day-to-day operation of all group events and act as a liaison between departments (i.e. Banquets, Convention Services, Kitchen, Front Office, Sales, Purchasing, Audio/Visual) to ensure satisfaction of client and guest.

As point of contact for event coordinators my responsibility is to ensure the meeting space is set according to banquet event order and any special needs are met in a timely manner.

Create all in-house banquet event orders for executive meetings, company in-house gatherings and events.

Also coordinated meeting space for sponsors/media during the LPGA and Transitions 2012 PGA golf tournament.

Restaurant Manager

Due to low business in convention services, I currently supervise the quality of service of two restaurants on property part-time while managing large events in our conference spaces.

City of Temple Terrace Department of Recreation, Temple Terrace, FL Jan. 2011 – May 2011

Youth Programs Recreation Leader I - Seasonal

Plan and lead various sports, crafts, recreational activities and supervision of participants (ages 5-11).

Provide excellent customer service to facility users and assist with events and program planning

Operate a transportation van; perform daily facility maintenance.

Ultimate Medical Academy Call Center, Tampa, FL Sept. 2010 - Nov. 2010

Customer Service Representative - Temporary

Conduct interviews of prospective students by gauging interest level in area of study, time and availability

Evaluate students based on desire, interest, qualifications, motivations, commitments, and needs

Present educational information to students regarding programs, tuition, fees, and college policies

Saint Leo University, Saint Leo, FL Jan. 2010 - May 2010

Special / Athletic Events Intern

Event coordination of athletic games, annual athletic banquets, golf tournaments, and annual fundraisers

Assist with event logistics, catering, site setup, event décor, signage, purchasing, promotions, invitations

Assist with game programs, half-time giveaways, scoreboard, concessions, and debit-card transactions

University of Florida Performing Arts Center, Gainesville, FL Jan. 2009 - May 2009

Event Operations Assistant

Executed task of setup and breakdown, changeover, run support for shows and other special events

Manage registrations list, nametags, and concessions for the centers star members

Worked closely with the Technical Director and reviewed event contracts for stage set-up requirements


Honorary Society: Rho Phi Lambda

University of Florida Football Volunteer, re-hydration specialist and athletic trainer observer - 2006

City of Gainesville Parks and Recreation, Volunteer, Boys/Girls basketball league - 2006

Ocala National Forest, FL, Usage Surveyor - 2008

Gator Sport Management Club, Events Volunteer

Florida Communication Association, 2008 Undergraduate Essay Nominee

Intramural Basketball and Beach Volleyball, University of Florida RecSports 2005-2009

City of Temple Terrace Department of Recreation Flag Football Coach (ages 6-9) 2011


Delphi Sales and Catering Software. Computer proficiency in Apple or Windows; MS Outlook, Word, Excel, PowerPoint, Photoshop, Publisher, Social Media Knowledge, HTML, and CPR/First Aid Certified

Florida Recreation and Parks Association (FRPA); American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD); Florida Communication Association (FCA).

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