Manager Director

Uriel Velez

*** *********** *****

Silver Spring, MD 20903

Cell 973-***-****

Email: **********@*****.***

SUMMARY: Highly qualified results oriented professional with extensive experience in directing and managing complex projects and challenging departments using effective management skills, team building strategies, and organizational skills. I’m a passion driven individual that thrives in exceeding client expectations and corporate goals.

LANGUAGES: Bi-lingual, Spanish and English.

RELEVANT Children’s National Medical Center, Washington, D.C.(Crothall Services Group)

Assistant Director 1, 1/09- Present

Major Accomplishments:

• Reorganized the staff schedules, floor maintenance programs, impact cleaning projects and duty list.

• Managed all three shifts.

• Retrained and reviewed progress of all managers according to corporate standards.

INOVA Fairfax Hospital, Fairfax, VA (Crothall Services Group)

Assistant Director 1, 9/08-12/08

Major Accomplishments:

• Coordinated impact cleaning

• Trained managers on standard corporate (Crothall Services) procedures.

• Restructured daily hospital discharge procedure to work more efficiently.

INOVA Alexandria Hospital, Alexandria, VA (Crothall Services Group)

Director of Environmental Services, 6/08-9/08

Major Accomplishments:

• Assist coordinate the start up of the new account.

• Reinforced positive staff morale during transition from Aramark to Crothall Services Group.

• Had positive results in DOH and JCAHO inspections.

Children’s National Medical Center; Washington D.C.(Crothall Services Group)

Director of Environmental Services, 1/07-6/08

Major Accomplishments:

• Managed daily operations for a high quality and Demanding hospital of over a million square feet consisting of 185 union FTE’s and 12 managers

• Reduce payroll expense by scheduling effectively in accordance to operation needs and reducing staff positions.

• Had positive results in DOH and JCAHO inspections.

• Reduce union complaints by having weekly staff meetings and addressing concerns.

Edmar, Woodside, NY

Regional Account Manager, 07/05-12/06 (Sales)

Major Accomplishments:

.

• Assist in the recruitment of eleven new accounts

• Generated sales revenue with-in a 12 month period of more than $250,000.00

• Assisted in expanding territorial coverage of the organization by opening new accounts in both the New York and New Jersey areas.

Millennium Broadway Hotel, New York, NY

Director of Housekeeping, 01/05-06/05

Major Accomplishments:

• Effectively managed a 750 room four star hotel that consist of 162 full-time union employees and 9 managers.

• Increase bottom line revenue by reorganizing renovation process and placing rooms sooner into inventory.

• Reduce hotel loss by scheduling effectively in accordance to forecast.

The Warwick Hotel, New York, NY

Director of Housekeeping, 09/2000-01/2005

Major Accomplishments:

.

• Successfully managed a 500 rooms four star hotel that consist of 125 union employees and 6 managers.

• Participated with the development of the companies’ goal and vision to become a 4 star rated hotel. by implementing an upgrade bedding program and extra amenities.

• Created a Housekeeping Manuel for all department norms, procedures and job description.

• Developed charts, task of the week and incentive programs to create an enthusiastic attitude and boost the moral of the employees.

• Administered and enhanced employee training that resulted in improved quality of cleaning and increased guest satisfaction

Swissotel, The Drake, New York, NY

Assistant Director of Housekeeping, 09/1997-09/2000

Swissotel, The Drake, New York, NY

Reception Manager/Night Manager, 05/1995-09/1997

EDUCATION: BA in Hotel & Restaurant Management…1995 University of Puerto Rico -SJ, PR

REFERENCES: References, details of work history and other information available upon request.

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