Customer Service Sales

Ryan Thornton

***** *.*. **** ***. Vancouver, WA 98685

360-***-**** *************@*****.***

SUMMARY: Seeking a position in a company that will utilize my education, training and experience, as well as have room for career advancement.

WORK EXPERIENCE:

6/10/2011- 9/6/2011 Charter Communications Vancouver, WA

Billing Agent/ Customer Service

● Answered telephone and routed calls to appropriate recipients

● Assists co-workers with various customer problems

● Handled cash, credit, and debit transactions over the phone

● Provided excellent problem-solving to explain Bill each month.

● Listen to customers to determine needs

● Effectively resolved customer complaints

10/15/2010-12/15/2010 Toys R Us (Seasonal) Portland, OR

Cashier/Sales floor Clerk

● Assisted with the inventory of various departments

● Guided customers to the appropriate department

● Assisted with the stocking of store merchandise

● Completed daily cleaning duties in the store

● Handled cash, credit, check and debit transactions

● Stocked and organized merchandise on shelves

7/10/2010-10/22/2010 Ross Retail Store Portland, OR

Cashier/Sales floor

• Assisted with the inventory of various departments

• Guided customers to the appropriate department

• Assisted with the stocking of store merchandise

• Completed daily cleaning duties in the store

• Handled cash, credit, check and debit transactions

• Stocked and organized merchandise on shelves

4/10/2010-6/10/2010 Fred Meyer Vancouver, WA

Parcel Clerk

• Restocked Food Isles

• Pushed carts into store every hour

• Restocked Ice, Soda, and Beer.

• Carry Outs

• Cleaned up spills

1/5/2009-9/15/2009 Coast to Coast Event Services Portland, OR

Peer Security Member

• Monitored property and persons for various events in Portland, OR and Vancouver, WA.

• Resolved customer complaints

• Greeted patrons and provided accurate event information

SKILLS:

● Accomplished at Problem Solving

● Operated computer software programs such as: Microsoft Excel, Word, and PowerPoint

● Dependable, hardworking student who works well with others

● Team player with excellent communication skills and fast learner

● Displays high degree of product knowledge

● Use of cash register and related equipment for 6+ months

● Answering customers questions by listening and communicating

● Willingness to be flexible

● Ability to manage time effectively

● Persuasive sales skills

EDUCATION:

Clark Community College Vancouver, WA

● Associate in Applied Science Computer Support Specialist, expected 2013.

● Coursework includes: Chemistry, English 102 and Microeconomics.

Skyview High School Vancouver, WA

● 2004-2008

Contact this candidate