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Resume

Location:
Maspeth, NY, 11378
Posted:
September 30, 2008

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Resume:

Tracy Moore

**-** **** ** ***. *, Maspeth NY, ***78

718-***-**** (home) 347-***-**** (cell)

*********@*****.***

Objective

To obtain a position in client services and support whereby I can apply my knowledge and hone my skills.

Professional Skills

• Microsoft Office

•1 Microsoft Windows

•2 Customer Support

• Filing/Editing

•3 Typing (50+ wpm)

•4 Proficient telephone skills

Education

Genesee Community College Batavia, NY

Majored in Computer Information Systems

Attended August 1997-May 1998

Summary

• Excellent reputation with clientele as a knowledgeable, friendly and helpful professional.

• Effectively completed and surpassed fan base acquisition, maintenance and sales targets for a current major-label recording artist.

•5 Expanded and maintained all record-keeping procedures regarding clientele.

•6 Responsible for all finished product before direct shipment.

•7 Diplomatically resolved customer’s complaints on as-needed basis.

•8 Effectively developed telephone communication skills.

Employment History:

Office Asst

Prime Capital Brokerage 09/08 - Present

Rego Park, NY Full-time

Duties Include: Cold calling, using ACT, MS word, paperport,

looking up, updating and setting up property files.

Sales Associate

Sally Beauty Supply 06/06 - 05/08

Maspeth, NY Full-time

Duties Include: Open&Closing Store

Paperwork, Audit, Bank Deposit, Cashier, Customer Service, Pricing, Stock and Inventory.

Responsible for monthly changes of store, planoguides and all store re-sets of displays and aisles.

Customer Service/Sales

Hot Topic 12-07 - 01/07

Queens, NY Part-Time/Seasonal

Customer Service

Stop and Shop 10/07 - 01/08

Maspeth, NY Part-time

Marketing/Sales

Stratyx Corp 03/07 - 06/07

Toronto, Ontario Part-time, as needed basis

Duties Include: making outbound calls on behalf of company, interacting with customers over the phone

Research Analyst/Intern

Virgin Records America, Inc. 02/07 - Present

New York, NY, Full-time

Duties Include: Research, Team Leadership, Organization, Spreadsheets, Ideas, Working with major label band

Sales/Customer Service

Olan Mills 11/06 - 12/06

Batavia, NY, Full-time Seasonal.

Housekeeping/Customer Service

Darien Lake Lodge Hotel 05/06 - 09/06

Darien, NY, Seasonal/As needed basis

Customer Service/Relations

Darien Lake Performing Arts Center 05/05 - 09/06

Darien, NY, Seasonal/As needed basis

Pharmacy Technician

Rite Aid Pharmacy, Attica, NY 07/03 - 02/04

Full time

Duties Include: Preparing and filling prescriptions, cashier, customer service, use of computer programs, stock



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